Quality Assurance Officer at Sigma Consult

Position Summary

• The Quality Assurance (QA) Officer will be responsible for ensuring that all laboratory and operational processes comply with established quality standards, regulatory requirements, and internal policies. The role focuses on maintaining service excellence, reducing errors, improving turnaround time, and ensuring continuous quality improvement across diagnostic operations.
• The ideal candidate must have strong knowledge of healthcare quality systems and experience working in a medical laboratory or diagnostics environment.

Key Responsibilities

Quality Systems Management

• Implement and maintain quality assurance policies, procedures, and standards across laboratory operations.
• Ensure compliance with internal SOPs and external regulatory requirements.
• Monitor adherence to quality management systems (QMS) and industry best practices.

Process Monitoring & Improvement

• Conduct routine quality checks across laboratory and operational workflows.
• Identify gaps in processes and recommend corrective and preventive actions (CAPA).
• Support continuous improvement initiatives to enhance service delivery and efficiency.

Audit & Compliance

• Participate in internal and external quality audits.
• Ensure readiness for regulatory inspections and accreditation exercises.
• Document and track audit findings and ensure timely closure of non-conformities.

Error Reduction & Risk Management

• Monitor error rates, discrepancies, and non-conformance reports.
• Investigate quality issues and recommend preventive measures.
• Support risk assessment activities across laboratory processes.

Reporting & Documentation

• Maintain accurate quality records, reports, and documentation.
• Prepare periodic quality performance reports for management review.
• Track key quality indicators such as error rates, turnaround time, and compliance levels.

Training & Support

• Support staff training on quality standards, SOPs, and compliance requirements.
• Promote awareness of quality culture across all departments.
• Work closely with laboratory and operations teams to ensure adherence to standards.

Stakeholder Collaboration

• Liaise with Laboratory Managers, Operations, and Client Services teams to ensure consistent quality delivery.
• Support resolution of client complaints related to service quality.
• Collaborate with teams to improve turnaround time (TAT) and service accuracy.

Requirements / Qualifications

Education

• Bachelor's Degree in Medical Laboratory Science, Microbiology, Biochemistry, or related field.
• Professional certification in Quality Assurance or related discipline is an advantage.

Experience

• Minimum of 3 years' experience in Quality Assurance within a diagnostics, healthcare, or medical laboratory environment.
• Experience in ISO standards, laboratory quality systems, or regulatory compliance is highly preferred.

Technical Skills

• Strong knowledge of quality management systems (QMS)
• Familiarity with ISO 15189 or similar laboratory standards
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to analyze data and generate quality reports
• Understanding of laboratory workflows and diagnostic processes

Skills & Competencies

• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Excellent communication and reporting skills
• Strong organizational and documentation skills
• Ability to work under pressure and meet deadlines
• Team collaboration and stakeholder management
• Critical thinking and process improvement mindset

Behavioural Attributes

• High integrity and professionalism
• Strong commitment to quality and excellence
• Proactive and detail-oriented mindset
• Accountability and ownership of responsibilities
• Ability to work independently and within teams
• Strong ethical standards and confidentiality

Key Performance Indicators (KPIs)

• Reduction in laboratory errors and non-conformances
• Compliance with quality standards and SOPs
• Audit performance and closure of findings
• Turnaround time (TAT) improvement
• Client satisfaction related to service quality
• Accuracy and timeliness of quality reports