Quality Assurance Officer at HRD Solutions

Job Objective / Summary

• To ensure availability of appropriate and effective information technology and system that meet the operational requirements of the bank.
• Manage the process of ensuring the accuracy of information received and the communication of same post validation and review process

Duties & Responsibilities
Application(s) Development, Network and Testing Activities:

• Work with Head, Quality Assurance in develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Maintain standards for reliability and performance of application developments.
• Interpret and implement quality assurance standards and procedures.
• Test computer systems or programs or networks, including prototypes, based on and related to user or system design specifications.
• Assist in devising sampling procedures and directions for recording and reporting quality data
• Develop and maintain sample test data for all software applications.
• Interpret software applications test results and make recommendations to stakeholders for system improvements.
• Participates in Quality Assurance work across legacy applications as well as testing of applications currently in the development process.
• Ensure quality throughout the software development using Automated and Manual testing techniques.
• Evaluate adequacy of quality assurance standards
• Participate in ongoing product specification and code reviews.
• Identifying and reporting any issues that arise during the design and planning phases.
• UI/UX reviews by verifying that the software design meets the intended functionality and user requirements.
• Analyzing potential risks associated with the software development project and providing feedback on how to mitigate them.

Teamwork – Internal and External Activities:

• Assist in documenting internal audits and other quality assurance activities
• Diagnose, troubleshoot, prioritize (escalate) and coordinate all reported computer systemand program production problems with Head, Quality Assurance.
• Participate in develop, recommend and monitor corrective and preventive actions.
• Assist in the development of and utilize processes and systems that ensure the quality, reliability, and system safety and security.
• Assist in the development of and utilize methods, procedures, and metrics needed to ensure that quality standards and practices are attained.
• Assist in setting-up and executing computer and network system and program user acceptance test cases.
• Prepare reports to communicate outcomes of quality activities.
• Interact with applicable representatives of outside vendor(s) regarding any network downtime reconciliation and surcharge computation.

Documentation/Record Activities:

• Identify and document computer, network system and program dependencies and performance indicators.
• Document and maintain applications development test plans and results.
• Assist in documenting internal audits and other quality assurance activities
• Prioritize work done activities on a daily, weekly, and monthly basis.

General:

• Assist in Identify training needs and organize training interventions to meet quality standards.
• Reviews client, customer, and user feedback.
• Perform other duties and responsibilities as may be required by Quality Assurance Manager

Key Performance Indicators

• Evaluate documentation processes and procedures
• Timeliness in preparation of reports and validation of information systems and applications (web and mobile).
• Degree of error (zero) bug in software application and meet quality standards before launch.
• Rate of conformance with system design specifications in an effort to ensure the delivery of quality business systems to the users.
• Customer satisfaction rating
• Ensure complete and successful End of Day/Month/Year process is done by the application team.
• Complete documentation of approved application setup and parameter changes.
• Ensure standard are setup for all IT processes and operations, SLA review and update
• User Log review, Backups log review and evaluation.
• Review of change request update done in-line with the standard.
• Conduct UAT for all Applications (external/in-house), IT process control and System Testing.
• Relate with HR to get list of active and inactive staff to be created/deactivated from all
• Ensure co-ordination of other IT related activities

Requirements
Education & Experience:

• Education: Bachelor’s degree or Higher National Diploma in Computer, Electrical Engineering or other applicable courses from any Approved University or Polytechnic.
• Relevant certifications in IT are an added advantage
• Experience: 4-6+ years hands-on experience in full stack development.
• Specific Experience: Prior experience in banking, fintech, or other financial services environments is highly desirable

Knowledge:

• Software Testing Life Cycle (STLC), Automation Framework Design, CI/CD integration, API mocking, Basic
• OWASP vulnerabilities applications where user access is required.

Skills/Competencies: 

• Postman/RestAssured, Selenium/WebDriver, Playwright/Cypress, JMeter, SQL for validation, Git, Azure DevOps.

Salary
Open to negotiation.