Quality Assurance Officer (Ecommerce & Logistics) at Smart Partners

Location: Ikeja, Lagos

Responsibilities

• Effectively plan and develop strategies that successfully accomplish the quality and business objectives.
• Create quality measurements to track improvement in service delivery.
• Develop quality assurance standards.
• Ensure products meets customer expectations and demands.
• Create reports, documenting errors and issues for fixing
• Work closely with the operations team to improve service delivery
• Maintain standards for reliability and performance of products
• Defines quality metrics, gathers and analyzes data and implements process.
• Define testing / QA strategy and coordinate to ensure consistent and appropriate testing of products before dispatching.
• Ensure products are tested and conform to company and regulatory standards.
• Prepares accurate reports in accordance with company procedures in order to provide reliable information for the efficient management of the department.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree in related disciplines.
• Minimum of 2 years work experience in similar field.