Quality Assurance Manager at ResourcePRO

Job Summary:

• The Quality Assurance (QA) Manager plays a critical role in ensuring that all safety footwear products manufactured by the Company meet or exceed global safety standards, including ISO 20345:2022 and ASTM F2413:18, as well as customer expectations. This individual is responsible for developing, implementing, and maintaining the Quality Management System (QMS) in compliance with ISO 9001 standards, ensuring strict adherence to Standard Operating Procedures (SOPs) and quality controls. The QA Manager has the authority to halt production if key quality standards are not met and is accountable for the quality of raw materials, in-process production, and finished goods. Additionally, this role involves overseeing the testing lab, conducting random product testing, and providing key quality reports to support production and decision-making processes.

Key Responsibilities:

Quality Management System (QMS):

• Develop, implement, and maintain the QMS in alignment with ISO 9001, ISO 20345:2022, and ASTM F2413:18 standards.
• Conduct regular internal and external audits to assess QMS effectiveness and ensure compliance.
• Ensure proper documentation, control, and maintenance of all quality records and reports.
• Develop and implement continuous improvement initiatives to enhance product quality and process efficiency.

Product Quality Control:

• Establish and enforce quality control procedures for raw materials, in-process production, and finished goods.
• Conduct routine inspections and random product testing to verify compliance with safety and quality standards.
• Analyze quality data, identify trends, and implement corrective and preventive actions (CAPA) to address quality issues.
• Ensure that all products meet or exceed customer and regulatory requirements before leaving the factory.

Testing Lab Management:

• Oversee the operations of the in-house testing lab, ensuring timely and accurate testing of products.
• Conduct random sampling from production lines to validate consistent quality performance.
• Maintain and calibrate testing equipment regularly to ensure accuracy and reliability.

Raw Material Quality Assurance:

• Evaluate and approve all incoming raw materials based on predefined quality criteria.
• Ensure that only materials meeting quality standards are accepted into the store and used for production.
• Collaborate with suppliers to address quality issues and drive continuous improvement in material quality.

Regulatory Compliance:

• Ensure full compliance with all relevant regulatory requirements, including ISO 20345:2022, ASTM F2413:18, and NCDMB standards.
• Stay updated on changes in safety standards and regulations, implementing necessary adjustments to processes.
• Manage and maintain all certifications and approvals required for the oil and gas industry.

Production Oversight:

• Monitor production processes to ensure adherence to SOPs and quality standards.
• Exercise the authority to stop production if key quality controls are not applied or if non-conformities are identified.
• Provide regular quality reports to the Head of Manufacturing and other stakeholders to support decision-making.

Team Leadership and Development:

• Lead, mentor, and develop the QA team, fostering a culture of quality and continuous improvement.
• Conduct performance evaluations, provide feedback, and identify training needs for team members.
• Promote a proactive approach to quality assurance across the organization.

Qualifications:

• Bachelor’s degree in Engineering, Quality Management, Industrial Chemistry, or a related field.
• Minimum of 5-7 years of experience in quality assurance, preferably in a manufacturing or footwear production environment.
• Strong knowledge of ISO 9001, ISO 20345:2022, and ASTM F2413:18 standards.
• Certified Quality Manager (CQM) or equivalent certification is highly desirable.
• Proven experience in implementing and maintaining QMS in compliance with ISO standards.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in using quality management tools and software.

Key Competencies:

• Attention to detail and a commitment to excellence.
• Ability to work under pressure and make critical decisions.
• Strong organizational and time management skills.
• Proactive and results-oriented mindset.

Key Performance Indicators (KPIs):

• Quality Control Compliance Rate: Maintain a minimum of 98% compliance with established quality control procedures.
• Customer Complaint Resolution Time: Ensure all quality-related customer complaints are investigated and resolved within 5 working days.
• Production Rejection Rate: Maintain a rejection rate of less than 2% for finished goods.
• Supplier Quality Performance: Ensure that at least 95% of incoming raw materials meet predefined quality standards.
• Audit Performance: Achieve at least 90% compliance in internal and external quality audits.
• Process Improvement Initiatives: Implement at least 3 process improvement initiatives per year to enhance product quality and production efficiency.
• Training and Development: Conduct quarterly training sessions for the QA team and production staff on quality standards and best practices.
• Testing Lab Efficiency: Ensure all testing lab activities are completed on time, with 100% adherence to testing protocols and calibration schedules.