Quality Assurance Lead at Medplus Ltd

About the job

• Medplus Limited is looking for an experienced and results-driven Quality Assurance Lead to establish and lead our Quality Assurance function. The successful candidate will be responsible for driving product quality, regulatory compliance, and quality standards across our procurement, warehouses, fulfilment centres, and retail operations. This role will play a critical part in ensuring that pharmaceutical, healthcare, wellness, cosmetic and other regulated products handled by Medplus consistently meet approved quality, safety and regulatory standards.

Key Responsibilities

• Establish and implement a company-wide Quality Assurance framework, including SOPs, inspection standards and quality controls.
• Lead product quality inspections end-to-end from procurement, storage, to retail distribution.
• Drive supplier quality management, audits, performance monitoring and corrective actions.
• Ensure compliance with applicable NAFDAC, PCN, GMP and GDP requirements.
• Lead quality audits and inspections across warehouses, fulfilment centres and retail stores.
• Manage quality incidents, product complaints, non-conformities, recalls and CAPA processes.
• Develop quality dashboards and reports to identify trends, risks and opportunities for continuous improvement.
• Build and lead the Quality Assurance & Quality Control function and promote a strong quality culture across the organisation.

What We’re Looking For

• B.Pharm or Pharm.D with a valid Pharmacist licence.
• Minimum 5 years’ relevant experience in Quality Assurance, Regulatory Affairs, or Pharmaceutical Quality.
• Strong knowledge of NAFDAC, GMP and GDP requirements.
• Proven experience implementing and enforcing quality standards across multiple locations or business units.
• Strong analytical, investigation, problem-solving, and reporting skills.
• Demonstrated leadership capability and the ability to build and develop a quality-focused team.
• Experience within the pharmaceutical, healthcare, retail or FMCG industry is strongly preferred.