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WhoGoHost is Nigeria's #1 Web Hosting and Domain Registration Company. Whogohost was founded in the year 2007 and over the years, we have grown to become the leading web hosting company in the country. We are an accredited Google Cloud Partner, CPanel Partner, NG domain registrars as well as a Cloudflare Certified Partner. We have also partnered with MainOne to provide Nigerians with fast, reliable local web hosting at an affordable rate.
We are looking for a driven, passionate, analytical, and committed individual to join the Quality Assurance team as Quality Assurance Assistant to contribute as we grow and expand across Africa and beyond. You will be reporting directly to the Head of Quality Assurance. You are charged with assisting in the development of a complete QA program that not only safeguards the quality of our products & services but also fosters a “quality culture,” in which all employees become actively engaged in guaranteeing quality and supporting the continuous improvement of both new and existing product & services.
Duties and Responsibilities:
Develop or update company complaint and inspection procedures by working closely with all teams to lead customer complaint trend analysis from all touchpoints & proactively ensure they are captured, investigated, escalated, and documented as well as appropriate actions implemented.
Ensure consistent audit readiness by embedding a quality culture in all departments company-wide;
Work with cross-functional teams to ensure we deliver products & services that are built to the appropriate standards and meets the needs of the business and that of our clients;
Track quality assurance metrics for continuous improvement in all areas company-wide.
Identify and resolve workflow, systems, and software issues, problems, or errors, and apply corrective actions via tracking log records and systems patterns, including root cause to deliver satisfactory outcomes.
Document quality assurance activities and create audit reports.
Identify training needs, create training manuals, and execute training programs to ensure company-wide compliance and conformance to quality objectives.
Ensure all employees are aligned with current and future objectives of quality goals by promoting quality awareness throughout the company and developing an atmosphere of an open and productive culture where employees take pride and responsibility in what they do.
Evaluate and assist in developing processes in critical areas/departments for ongoing Quality Assurance of all products & services.
Analyze data accurately to identify problem areas related to specific processes, products, services, employees, or teams.
Demonstrates diplomacy and credibility continuously when interacting with all stakeholders.
Ensure all quality policies, programs, and procedures are effectively developed, implemented, and managed.
Analyze and investigate product and service complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development.
Prepare compound daily reports of the above-stated activities and submit them to the Quality Assurance team lead.
Perform all other tasks as assigned by the Head of Quality Assurance and management.
How to achieve the above:
Requirements/Qualifications:
Why Join the team?
If you are wondering, below are reasons why you should join our team:
We operate a family work culture where love, trust, and collaboration are a big deal!
There is an opportunity for career progression - if your performance meets and exceeds the required standard
We have a flexible and fun work environment
Training and personal development opportunities
Medical care with a leading provider
You will meet and work with professionals in diverse fields
A monthly allowance will be provided periodically for you to work remotely
And lots more!
Application Process:
Before you can apply to intern with us, you will be required to take the training and courses highlighted below. The learning starts now!
Go through our website to understand the business of Whogohost
Watch this 4-minute video to understand how websites work
Proceed to this link to register an account for free using your email address
Once you have successfully registered, proceed to take the 2 courses below
Shared Hosting: A Guided Explanation (approx. 50 minutes).
cPanel Fundamentals (approx. 45 minutes).
Take a screenshot when you have successfully completed the course and save
Once you have successfully taken steps 1 – 5 above, proceed to apply through this form.
Note that you are expected to have your own laptop and access to the Internet as you would be working remotely, most of the time.
Candidates who successfully complete the aforementioned steps will be contacted and interviewed based on the videos and courses above the order of application. Applications will be reviewed on a rolling basis.
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