Quality Assurance Analyst at Halogen Group

The Quality Assurance Analyst is responsible for implementing quality assurance policies for PSM, monitoring compliance by conducting inspections, investigating and identifying process issues, and reporting.

Service Assurance

• Implementing quality assurance policies and procedures
• Regular review of service delivery for conformance with SLAs
• Ensuring that reports due for submission to clients are submitted as at when due
• Ensuring that standards and safety regulations are observed
• Addressing and discussing issues and proposed solutions with superiors
• Identifying and resolving workflow issues.

Compliance Monitoring

• Performing routine inspections and quality tests
• Ensure operational compliance to all laid down policies of the company

Competencies

• Quality Management Process: QMS ISO9001:2015
• Quality Assurance: maintenance of the level of quality of service by paying attention and monitoring every stage of the process of service delivery
• Communication Skills: Ability to communicate fluently in English in both written and verbal communication
• Teamwork and Interpersonal Skills: Ability to work effectively with others to achieve common goals; interact positively and build good working relationships
• Risk Assessment:  Risk awareness; ability to identify security risks and threats in assigned locations, proffer ways to mitigate the risks and engage with Line Manager(s) on solutions
• Supervisory Skills: Ability to supervise subordinates effectively and ensure compliance with service standards; required guard strength, post orders and discipline
• Time Management: Ability to manage work time effectively for optimum output and delivery of tasks as at when due
• Report Writing: Ability to gather required information and prepare report for submission in the approved format
• Compliance Monitoring: Knowledge of Halogen operational policies, procedures and service standards, and the seamless enforcement of same at assigned location
• Motorcycle Riding Skill: Ability to ride a motorcycle and possession of applicable rider’s license.
• MS Office: Word, Excel and PowerPoint proficiency