Quality Analyst at Tek Experts

Job Description

• Are you a passionate quality professional?
• Are you looking for an environment where you can drive quality processes within a company experiencing fast growth?
• Tek Experts has a superb opportunity to do just this.
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

Job Responsibilities

• A Quality Analyst is required to be responsible for the continuous improvement of operations support service delivery.
• As part of a global team the Quality Analyst will be able to provide useful insights regarding delivery of service by identifying gaps in process compliance, customer handling and operational best practices.
• Review support service requests in order to monitor compliance with procedures and best practices.
• Collaborate with managers regarding improvement areas and educational initiatives.
• Document processes and procedures and establish control points to ensure compliance

Required Skills

• Green belt certification and/or quality assurance experience will be considered a plus.
• Background in engineering related field.
• Experience in support services.
• Experience working in a multicultural environment.
• Experience developing projects, initiatives or improvement plans.
• Fluent in English, both written and conversational.
• Experience in presenting to large audiences, both, in presence or virtual.
• Positive, energetic and can-do attitude.
• Self-motivated and able to work under pressure.
• Resilient and able to work in a continuously changing environment.
• Detail oriented.