QA / QC Field Officer at ETC Workforce Services Limited

Role Purpose

• We are seeking a proactive and detail-oriented QAQC Field Officer to join our team in Lagos.
• This role plays a vital part in post-metering resolution activities within the business unit, supporting the NMD Field Supervisor in ensuring metering accuracy and customer satisfaction.

Key Responsibilities

• Resolve technical and non-technical customer metering issues within 24 hours for Band A and 72 hours for non-Band A escalations.
• Investigate metering complaints and provide technical feedback on findings.
• Document daily field activities using Mobiform and CRM systems.
• Conduct quality checks on NMD field metering operations across business units.
• Perform pre-surveys for customers with underground cabling to determine optimal metering points.
• Maintain high standards of quality across all metering initiatives.
• Ensure compliance with Quality Management System and Occupational Health & Safety regulations.
• Execute additional duties as assigned in line with work processes and SLAs.

Minimum Requirements

• First Degree in Social Sciences or Engineering.
• 0 - 2 years post-qualification experience.

Skills & Competencies:
Technical Competencies:

• Basic understanding of industry regulatory requirements and energy auditing.
• Strong knowledge of electrical wiring and cable specifications.
• Analytical thinking and effective monitoring skills.

Behavioural Competencies:

• Attention to detail and commitment to task.
• Ability to work under pressure and manage multiple tasks.
• Excellent communication and interpersonal skills.