QA/QC Consultant at GVA Partners

Job Description
Our client is seeking to hire highly knowledgeable Quality Assurance/Control experts (2) to lead the team.

Responsibilities:

• Driving the efficiency and effectiveness of the Incident Management process
• Designs and oversees the validation of performance metrics against success criteria to ensure effective control of expected deliverables.
• Monitoring the effectiveness of Incident Management and making recommendations for improvement – KPI / Metric measurement
• Driving and Managing Major Incident Process
• Developing and maintaining the Incident Management process and procedures
• Review and auditing the process
• Ensuring that all Infra teams follow the Incident Process for every incident
• Provide ITIL best practice service management consulting at a strategic, design, and operational level
• Development and delivery of IT process/service metrics and reporting.
• IT quality assurance, including data analytics, change management
• Coordinate interfaces between Problem Management and other Service Management Processes
• Receives, logs and allocates a priority, in collaboration with the initiator, to all Request for Change (RFCs) that are totally impractical
• Chairs all CAB and Emergency Change Approval Board (ECAB) meetings including that required for urgent RFCs
• Reviews all implemented changes to ensure that they have met their objectives; refers back any that have been backed out of have failed
• Produces regular and accurate management reports
• Provide ITIL best practice service management consulting at a strategic, design, and operational level for the Customer’s environment

Requirements:

• Bachelor’s degree in computer science or any IT related discipline
• Minimum of 6 years in IT quality assurance role