QA and Support Intern - Abuja at Field Intelligence

Requirements

• Basic understanding of software development
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities
• Interest in developing further technical skills.

Responsibilities

Quality Assurance:

• Conduct quality assurance tests on Field technology products
• Stress test and find gaps and potential improvements in our tools
• Assess and green-light software releases
• Assist in developing and executing test plans and test cases
• Identify, document, and track software defects
• Collaborate with the development team to ensure quality standards are met
• Contribute to the continuous improvement of team processes

Support:

• Support users by phone, email and online channels in use of Field tools and processes
• Document and track support requests and resolutions
• Support software configuration and customization efforts
• Contribute to the continuous improvement of team processes
• Analyze Support tickets to identify areas of improvement