Protocol Officer at XL Africa Group

The Protocol Officer is responsible for the planning and execution of protocol activities and events for the company, its Board of Directors, and other VIP guests. The Protocol Officer will work closely with the CEO, C-suite executives, and the Board of Directors to ensure that all protocol activities are carried out in a smooth, efficient, and professional manner. He or she will be responsible for developing and maintaining relationships with key stakeholders, both internally and externally. The Protocol Officer must be able to think quickly on his or her feet and be able to handle last-minute changes with grace and poise.

Duties & Responsibilities

• Serve as the primary point of contact for all protocol-related inquiries, including but not limited to questions on precedence, dress, gifts, and invitations
• Develop and maintain strong working relationships with key internal and external stakeholders to ensure the successful execution of protocol activities
• Plan and coordinate high-level events hosted by the organization, including but not limited to state visits, summits, conferences, and gala dinners
• Oversee the development and implementation of event-specific protocols, in close coordination with relevant teams
• Liaise with security personnel to develop and implement security plans for protocol-related events
• Manage VIP travel arrangements and accommodation bookings in accordance with organizational policy and budget
• Prepare detailed itineraries for visiting dignitaries, ensuring that all logistical needs are taken care of in a timely and efficient manner
• Serve as on-site coordinator for protocol-related events, managing last-minute changes and unforeseen challenges as they arise
• Write post-event reports documenting successes, lessons learned, and areas for improvement
• Maintain up-to-date knowledge of international diplomatic protocol standards and best practices
• Stay abreast of current affairs and developments relevant to the organization’s work.

Required Skills and Qualifications

• Bachelor’s degree in international relations, political science, or related field
• Professional certification in protocol (e.g., Certified Protocol Officer from the Association of Protocol Officers International) is an added advantage
• 3-5 years professional experience in protocol or a related area
• Excellent written and verbal communication skills in English; proficiency in a second language preferred
• Strong research, analytical, and organizational skills
• In-depth knowledge of protocol procedures and etiquette
• Ability to work independently and as part of a team
• Flexibility and adaptability to changing situations.