Project Supervisor at TTC Mobile

Department: Infrastructure & Field Operations
Function: Deployment Job Grade: Outsourced
Reporting to: Head, Deployment Location: Abuja Port Harcourt
Travel Frequency: Yes Date: 2019

Purpose of the Job (Brief)
The Outside Plant (OSP) Supervisor oversees maintenance of fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day- to- day maintenance and
management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant
element of on-site attendance.
Deliverables (Maximum 5-6 key responsibilities)

Expected Key Results (Detailed KPIs)

Key Activities

Corporate &Retail/FOS Incident Management.

Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and
integration of new projects and ensure all open incident tickets are closed within this time-frame.

Retail Customers: Restore service failures within 12 hours of its occurrence.

• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance Proactively identify, plan and execute preventive maintenance action on the fibre network.
• Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fibre break-fix MTTR.
• Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.

Report Management
Ensure weekly support status reports are done and submitted timely for review.

FOS Activation
Activate FOS Customer requests within 3 days of sign up.
Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:
Academic: University Degree in Telecoms, Engineering or Applied Sciences.
Functional Skills:

• Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
• FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and
• Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
• Capable of understanding fibre network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community.

Work Experience:

• At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Other Requirements:

• Customer Focus
• Tech savvy
• Bias for Action
• Result Oriented
• Highly innovative
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Dimensions
Financial Dimensions:
Budget:
PO Approval:

Other Dimensions:
No. of vendors: NIL
No. of direct reports:

Impact of position
Impact on customers (Please select one of the options below):
i) Type of customers
Mainly Internal Mainly External Internal & External