Project and Service Delivery Manager at IT Horizons Limited

A system integrator ICT company with a clear focus in technology enabled solutions and professional services is recruiting for a Project and Service Delivery Manager.

Job Summary

This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement. He/She is ultimately responsible for achieving ITH Group goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers. This will entail ensuring projects are delivered to time, on cost and quality for all ITH present and future customers.

Key Responsibilities for this Role

• Establishes and monitors adherence to project management and service delivery as well as planning & controls standards
• Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
• Ensures products and services are purchased in the most cost- and time-efficient manner.
• Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.
• Measure progress of work against weekly target, work/project scope and deliverables
• Ensures the delivery of services to customers within the agreed scope of work and timeline.
• Provide accurate documentation of project and services delivered to customers on the departmental online repository.
• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
• Develops full-scale project execution plans and related communication documents
• Ensure projects are delivered within scope, cost and time committed to customer.
• Reviews and tracks progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes
• Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.
• Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company
• Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership
• Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks

Requirements for the Role

• Minimum Bachelor’s Degree in Engineering or related discipline
• PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.
• Relevant management qualification or training.
• Minimum of 4-5 years’ experience working as a Project Manager in the ICT industry or ICT Consulting.