Programs and Knowledge Management Specialist at Jhpiego - John Hopkins University

Overview

• The Program Management & Knowledge Management (PM–KM) Specialist is a centrally based support role responsible for providing hands-on backstopping, coordination, documentation, reporting, and knowledge management support to state-level implementation of the Quality Improvement (QI) project.
• Reporting to the QI Program Manager, the role ensures that activities implemented across states, LGAs, facilities, and communities are well coordinated, properly documented, systematically reported, and translated into learning and knowledge products.
• The role acts as an operational and knowledge backbone for the project—supporting state teams to plan and implement activities, coordinating reporting cycles, maintaining program management tools, managing documentation systems, and leading development of knowledge, learning, and communications products that enhance accountability, learning, and visibility with government and donors.

Responsibilities
Program Management & Coordination:

• Support QI program planning, implementation, and reporting, ensuring activities are delivered on time and in line with approved workplans and policies.
• Assist in development and tracking of workplans, activity schedules, and budgets, and liaise with Government of Nigeria (GoN) stakeholders and implementing partners regarding planned activities.
• Coordinate logistics and operational support for QI, Leadership & Management, and learning activities at state, LGA, facility, and community levels.
• Support preparation and coordination of meetings, trainings, and workshops, including scheduling, participant communication, attendance lists, meeting materials, minute-taking, and follow-up actions.
• Maintain program management tools such as scorecards, stakeholder databases, facility directories, trackers, and dashboards, ensuring regular updates and harmonization.
• Provide day-to-day coordination and backstopping support to state teams for QI, Leadership & Management, and learning activities across LGAs, facilities, and communities.
• Support state teams in planning and preparing activities, including development of activity schedules, logistics coordination, and follow-up actions.
• Assist in development, consolidation, and tracking of state-level workplans, activity trackers, and budgets, in collaboration with the QI Program Manager and state teams.
• Support national-level planning, coordination, and tracking of QI project activities across states, LGAs, facilities, and communities.
• Provide central coordination and logistical support for QI, Leadership & Management, and learning activities, including national and state-level meetings, trainings, and workshops.

Reporting, Data Coordination & Performance Tracking:

• Coordinate and harmonize weekly, monthly, and quarterly progress reports from state teams, ensuring consistency, quality, and timeliness.
• Support collation, basic analysis, and synthesis ofquantitative and qualitative implementation data to inform management updates, donor inputs, and learning products.
• Ensure that required data and documentation areuploaded to approved web-based platforms (e.g., Creative/OneJhpiego and other project systems).
• Maintain and regularly update program management tools such as scorecards, stakeholder databases, facility directories, trackers, and other tools as required.

Knowledge Management, Learning & Communications:

• Support implementation of a project knowledge management and comms plan, ensuring systematic capture and sharing of lessons learned and best practices from state implementation.
• Develop knowledge and communications products including success stories, program briefs, learning briefs, concept notes, articles, short posts, and evidence-based summaries.
• Identify creative and effective ways togenerate, package, and share knowledge, including use of visuals, short videos, voice-overs, and digital content.
• Coordinate learning forums, brown-bag sessions, and internal knowledge-sharing activities for Jhpiego and project teams.
• Support cohesion and quality assurance across knowledge, learning, and communications outputs, in line with Jhpiego standards.
• Collect, organise, index, and archive project documents (reports, presentations, training materials, meeting records) in line with documentation policies.
• Maintain a central digital repository of project materials (e.g., OneJhpiego), ensuring easy access, version control, and audit readiness.
• Develop and maintain systems for tracking project documents, approvals, and reporting cycles.
• Support drafting, editing, and proofreading of technical and programmatic reports and materials as requested.

Collaboration & Other Duties:

• Collaborate closely with all units and state teams, addressing feedback and supporting continuous improvement.
• Provide strategic program summaries and presentations for internal management and stakeholder engagements.
• Support planning and overseeing of relevant events, meetings, and dissemination opportunities for sharing project learning and results.
• Perform other related duties as assigned by the QI Program Manager and Project Director

Required Qualifications

• Bachelor’s Degree in public health, Health Management, Social Sciences, Communications, Development Studies, or a related field (Master’s degree is an advantage).
• Minimum of 5 – 7 years of experience supporting program coordination, implementation support, knowledge management, or communications for donor-funded health projects.
• Experience supporting state-level implementation of health or Quality Improvement programs is highly desirable.
• Strong skills in coordination, documentation, reporting, and communication.
• Experience developing knowledge products, briefs, success stories, and learning materials.
• Familiarity with web-based platforms, document repositories, and basic data analysis tools.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines.
• Willingness to travel frequently to project states for implementation backstopping.

Knowledge, Skills And Abilities:

• Familiarity with Nigeria’s health systems and reporting structure and demonstrated ability to collaborate with government level officials to strengthen program implementation
• Excellent writing and communications skills, including demonstrated technical writing skills for publication
• Ability to work effectively with diverse international teams and willingness to learn and empower others
• Ability to work in a complex environment with multiple tasks, short deadlines and intense pressure to perform
• References will be required.
• Demonstrated ability in working and collaborating with a wide range of local and international partner organizations
• Demonstrated experience in maintaining donor relations
• Excellent skills in facilitation, team building and coordination.

Benefits

• Jhpiego offers competitive salaries and a comprehensive employee benefits package.