Programme Assistant, Community Feedback Mechanism at ActionAid Nigeria

Summary

• The post holder will support the implementation and management of an effective Complaints and Feedback Mechanism (CFM) within the project areas.
• This role ensures that affected populations have access to safe, confidential, and accessible channels through which they can raise concerns, complaints, and feedback regarding project activities and service delivery.
• Working under the supervision of the Team Lead. 
• S/he will coordinate closely with program teams and other stakeholders to ensure the integrity of information received, timely referral and resolution of issues, and that community voices inform and improve programming.

Person Specifications
Education / Qualifications:

• Minimum of National Diploma in Social Sciences / Art or related field is essential.
• Membership of relevant professional bodies and agencies is desirable.

Experience:

• Minimum of two (2) years’ experience working in humanitarian responses context with a strong focus on both quantitative and qualitative research methodologies is essential.
• Experience in organizing and managing community events is essential.
• Previous experience in Third Party Monitoring (TPM) is essential.
• Proven ability to interact with community members, leaders, and partners is essential.
• Background in addressing community concerns and resolving issues effectively is essential.
• Experience using ODK for quantitative data collection is essential.
• Related experience on WFP funded project is desirable.

Skill / Abilities:

• Strong skills with the Microsoft Office Suite (Word, Excel, PowerPoint), Google Drive, and other cloud-based software tools.
• Excellent communication and time management skills.
• Ability to operate in a cross-cultural environment requiring flexibility
• Fluency in written and spoken fluency in English is a must; additional fluency in Hausa is preferred
• Excellent strategic planning skills
• Excellent knowledge on the management key stakeholders and community mobilisation.