Program Manager - Community Service at JNC International Limited

Job Summary:

Our Client is looking for a dedicated and compassionate Program Manager - Community Service to oversee our community programs and activities. The successful candidate will establish and maintain strong and positive relationships and engagement with all existing and past families of the school. Additionally, this role will encompass responsibilities related to school events, student records, home-school communication, parent welfare, and parent forums.

Key Responsibilities:

Program Development and Management:

• Design, implement, and evaluate community service programs that align with the organization’s mission and goals.
• Identify community needs and develop strategies to address them through targeted programs and services.
• Monitor and report on program outcomes and effectiveness.

Community Engagement:

• Build and maintain relationships with community partners, organizations, and stakeholders.
• Represent the organization at community events, meetings, and forums to promote programs and services.

Resource Management:

• Develop and manage program and events budgets, including securing funding and resources.
• Ensure effective use of resources to maximize program and event impact.

Reporting and Evaluation:

• Maintain accurate records of program activities, participants, and outcomes.
• Prepare reports for the Executive Director, and leadership team .
• Use data and feedback to continuously improve programs and services.

School Events:

• In collaboration with the learning team and leadership team, plan all school events.
• Communicate with all stakeholders to ensure high attendance and high quality.
• Set up platforms to sign-up for events.
• Own guest experience at all events.
• Conduct post-event analysis and generate reports.

Student Records:

• Ensure all student non-learning information is up to date on the school’s platform.
• Responsible for the continuous accuracy of non-learning records on the school’s platform

Home-School Communication Management:

• Manage all school publications, including content coordination and production supervision.
• Prepare newsletters and emails to keep the community informed.

Parent Welfare:

• Monitor parent satisfaction and address concerns proactively.
• Implement preventive maintenance measures and develop systemic plans in response to issues.
• Monitor and update the Parents portal on the organization's website.

Qualifications:

• Bachelor’s degree in Mass Communication, Public Administration, or a related field.
• Minimum of 3 years of experience in community service management or a similar role.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work collaboratively with diverse groups and build strong relationships.
• Proficiency in using Microsoft Office and database management systems.

Physical Requirements:

• Ability to participate in community events and activities, which may include evenings and weekends.