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  • Posted: Sep 30, 2022
    Deadline: Oct 14, 2022
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    Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
    Read more about this company

     

    Professional Service Engineer

    Location: Lekki Phase 1, Lagos

    Job Description / Responsibilities

    • Installation and configuration of network devices such as: routers, switches, firewall and access points.
    • Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is satisfied.
    • Communicate with clients to determine their needs and explain complex issues.
    • Identify faults or performance issues within the customer network.
    • Perform Site Survey / Wifi survey: Perform site inspection/survey and propose a network design.
    • LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.
    • Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.
    • Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients. Troubleshoot to identify issues and resolve it.

    Core Competencies

    • Good communication and customer service skills.
    • Good knowledge of networking technologies - TCP/IP, DNS etc.
    • Proactive with a positive ‘can do’ approach.
    • Ability to work productively with minimal supervision.
    • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem-solving.
    • Good technical documentation skills.
    • Capable of multi-tasking, good time management and prioritization of workload.
    • Ability to assess and prioritize faults and respond or escalate accordingly.

    Salary
    Very Attractive.

    Method of Application

    Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the job title as the subject of the mail.

    Note: Any application received after the closing date will be automatically rejected.

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