The Product & Technology Operations Manager will support the organization's mission by leading the development and management of digital platforms while ensuring secure and efficient IT operations across all functions. This role focuses on product ownership, digital innovation, and internal systems management, working closely with cross-functional teams and reporting to senior leadership.
The ideal candidate is a self-driven and versatile professional with experience managing digital tools, coordinating IT infrastructure, and delivering user-focused technology solutions. They should be proactive, technically skilled, and capable of driving innovation across products such as civic-tech platforms and data-driven tools, while supporting the organization’s evolving operational and programmatic needs.
Key Responsibilities
Product Management & Innovation
- Lead end-to-end product development for the organization’s digital platforms, from concept through launch and iteration.
- Define and manage product roadmaps in alignment with organizational objectives and user feedback.
- Collaborate with developers, designers, program teams, and external vendors to deliver impactful, user-friendly products.
- Manage product testing, analytics, user support, and continuous improvements.
- Ensure platforms are accessible, secure, and scalable.
IT Operations & Digital Infrastructure
- Oversee core IT functions, including system access, hardware/software setup, and network stability.
- Coordinate with IT vendors and service providers to ensure effective support and problem resolution.
- Implement and enforce data security, access controls, and backup protocols.
- Maintain up-to-date records of digital assets, user licenses, and hardware inventory.
Systems & Tool Integration
- Support the integration and optimization of platforms and collaboration tools (e.g., SharePoint, Notion, Google Workspace, Microsoft 365).
- Provide onboarding and basic training for staff on key platforms and tech protocols.
- Work cross-functionally to streamline workflows and improve organizational efficiency through technology.
Reporting, Documentation & Compliance
- Maintain technical documentation for digital platforms and IT systems.
- Monitor usage data and generate product/tech-related reports to inform decision-making.
- Ensure compliance with internal IT policies, data protection regulations, and donor requirements.
Requirements
- Minimum of 5 years’ experience in product management, IT operations, or digital project delivery.
- Proven experience leading digital product development or platform management.
- Strong knowledge of IT systems, infrastructure, cloud-based tools, and digital security best practices.
- Experience with digital collaboration tools, CMS platforms, and user experience design is a plus.
- Strong analytical, problem-solving, and cross-functional coordination skills.
- Ability to work independently and deliver results in a fast-paced, mission-driven environment.
Preferred
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
- Experience in civic-tech, social impact organizations.
- Familiarity with the digital governance and entrepreneurship ecosystem in Africa.
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