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  • Posted: Nov 3, 2021
    Deadline: Dec 1, 2021
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  • Parkway is a leading financial technology provider creating modern banking experiences, proudly developed by Africans and delivered through Africa’s leading banks to businesses and individuals across the continent. Parkway provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions. Our core platform and service offering...
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    Product Support Officer

    Location: Yaba, Lagos
    Employment Type: Full-time

    Job Responsibilities

    • Develop knowledge and understanding of products and ensure a continuous improvement philosophy.
    • Develop knowledge and understanding of products and ensuring a continuous improvement philosophy is adopted.
    • Work with the relevant Product Owner to ensure that product data and information is current and accurate.
    • Manage Product administration request from corporates/customers/product owners such as configuration request, chargeback, onboarding, access forms, KYC etc.
    • Work with the relevant Product teams; set up all new product ranges in the system to support the Product Introduction process in line with the Project timescales.
    • Support the Product team with periodic customer feedback.
    • React promptly to all system updates & maintenance requests from the Product team and Production team.
    • Ensure all required products data are accurate and up-to-date.
    • Work with Customer service and the Production team to discuss continuous process improvement.
    • Manage and remove obsolete products/options.
    • React promptly to all product updates & features requests from the Product team, customer and Production team.
    • Build strong connections between the product and user-facing teams; customer support and coordinate smooth, high-quality product feature launches.
    • Learn more about users and helping them to get the best out of the product e.g. product enablement.
    • Provide feedback on brand new processes or improve existing processes related to the products

    Requirements

    • Candidates should possess a Bachelor's Degree qualification.
    • 2 to 3 years experience working in a software company within the product or similar function.
    • Knowledge of project management tools.
    • Strong time management skills.
    • Good communication skills along with the ability to effectively collaborate with cross functional teams.
    • Comfortable multi-tasking and supporting multiple projects.
    • Intermediate to advanced working knowledge of Microsoft Office desktop applications,inclusive of Excel, Word, Access, PowerPoint and Outlook.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using "the job title" as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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