Product Support Officer at Lendsqr

• Lendsqr is currently in the process of establishing itself in various countries. However at the moment, whilst we work remotely, we are only able to hire employees resident in Nigeria to ensure effective employee management.

Responsibilities

• Handles customer inquiries, complaints, and issues related to various Lendsqr products or services.
• Collaborates with the product development team to identify and resolve product-related issues and bugs.
• Monitors and analyzes systems in place to provide proactive support.
• Provides relevant documentation and report on issues that have been escalated to customers.
• Monitors and analyzes product usage data to identify trends and opportunities for improvement.
• Develops and maintains product documentation, including manuals, user guides, and training materials.
• Collaborates with stakeholders to ensure alignment and provide updates on product support activities.
• Contributes to the development and implementation of product support strategies and best practices.

Requirements

• Minimum of 2:1 degree in engineering or any other relevant field
• 1 year of work experience as a customer support rep, product manager, product specialist, or any other associated field.

Competencies/Skills

• Great analytical and problem-solving skills
• Great interpersonal skills
• Great verbal and written communication skills
• Must be detail-oriented and a quick learner
• Good knowledge of fintech and technical products

Compensation Structure

• Base pay
• Incentive pay
• Internet data reimbursement
• Other company benefits as defined by policy