Product Support Officer at Lendsqr

Responsibilities

• Providing help and answers to the customers technical issues through identification of the problem itself, research on answers, and subsequent provision of guidance
• Guidance of the users to support them in becoming more productive
• Support in the development of programs to train the customer on how to use the products
• Determining customers’ issues, explaining the best possible solution, and ensuring it is handled in compliance with the company’s guidelines and policies
• Monitoring of internal systems
• Work with Engineering and other Operations teams to diagnose and solve technical user problems
• Optimize our support documentation and processes to improve users’ experiences and help scale our operations 

Requirements

• Degree in Computer Science, Business or other related fields
• Experience working as a Product Support Officer or a related role 

Competencies/Skills

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Analytical and problem-solving skills
• The ability to work independently and as part of a team
• Open to learning new things and every function of the business, be innovative and creative
• Conflict resolution skills
• Customer-oriented
• Ability to work across teams to get customer issues resolved - experience working closely with software engineers on bugs or product managers on new features is a plus
• Flexi work time - The ability to work on weekends is a plus
• Have software development experience in one or more of the following areas:
  • backend development (Java, C#, Node.js, Python, PHP)
  • web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
  • mobile development (Android, iOS, React Native)

Compensation Structure

• Base pay
• Incentive pay 
• Internet data reimbursement
• Other company benefits as defined by policy