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  • Posted: May 24, 2022
    Deadline: Not specified
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    The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back office functions for its more market facing organizations. As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light,...
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    Product Support Officer

    Location: Yaba, Lagos

    Duties & Responsibilities

    • Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly
    • Managing product requirement documents (PRD) to ensure they are up to standard and readily available to all stakeholders
    • Support the team in pre and post product deployment
    • Managing product models to ensure they are up to standard in fulfilling product implementation goals.
    • Monitor and effect the adherence of guiding product policies and goals
    • Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle
    • Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience
    • Manage and remove obsolete products.
    • Complete all works necessary to support market research need.

    Qualifications / Requirements

    • Bachelor's Degree in Finance, Marketing, Business Administration or other relevant fields
    • 2 years of product management support experience, leading strategic and operational initiatives.
    • Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.

    Skills / Competencies:

    • Ability to manage stakeholders
    • Excellent analytical, decision-making, and problem-solving skills
    • Competence to analyze financial and non-financial data
    • Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques.
    • Excellent knowledge and use of existing software packages (Power BI and Microsoft Excel).

    Method of Application

    Interested and qualified candidates should send their CV to: careers@conceptgroup-ng.com using the Job Title as the subject of the email.

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