Product Operations Specialist at NewGlobe

Job Description
Product Management Department:

• The Product Management department is responsible for the design and definition of our entire range of Technology products, from the mobile apps running in our schools to the apps powering our back office teams.
• The impact of the design and usability of these and other apps is significant - these are core tools that our staff use throughout the day, so every refinement and improvement makes a big difference to our staff - and consequently to the performance of our schools and the effectiveness of our teaching.

About the Role

• This role will be part of the Product Management team and our Technology group. Reporting to the Director of Product Management and closely collaborating with our Regional Teams, Software Development, and Product Managers.
• This role is an extremely valuable part of the product management team and essential for achieving our growth plans.
• Product Operations serves as the partner for many stakeholders in the organisation, from functional leadership in shared services teams through to our local programme implementation teams.
• It is focused on making sure products are ready to be rolled out and made available to all of our users, as well as successfully implemented across our schools.
• In addition to owning operational readiness of the products, this role will support the Director of Product Management in ensuring on-ground implementation of products and processes to support effective, timely, and constructive feedback loops.
• An exciting opportunity to step into a cross-functional, high impact role that will help us drive improvements in our product roll-outs, driving initiatives to measure performance of existing products, and play a leading role in communication around our products.

What You Will Do

• Actively coordinate efforts to ensure operational readiness of our software products.
• Collaborate closely with regional IT Operations teams to ensure product roll out readiness and play an active role in planning for product rollouts across all countries.
• Lead development, management, and compliance with roll-out calendars, as well as regular updates and communication around these .
• Improve roll-out processes through collaboration with local stakeholders as well as delivery teams.
• Set up feedback loops that contribute to successful development and roll out of the products. This includes user research activities, in-school observations, and user testing.
• Lead data analysis for product roll-out in programmes, gather qualitative insights, and build processes to share the data with product management teams.
• Measure product performance - building or identifying the most appropriate tools to measure success and drive the implementation of these tools.

What We are Looking For

• 2+ years experience working in operations, project management and/or product operations function.
• Strong understanding and/or experience of project management process
• Strong affiliation and/or experience with data analytics.
• Excellent use of Excel and/or proficiency in using Google Workspace for effective decision making.
• Ability to develop effective measurement/tracking tools to support business decisions.
• Strong problem solving skills and willingness to roll up one’s sleeves.
• Excellent written and verbal communication skills.