Product Operations Manager at Hugo Technologies

Role Overview

• We are seeking a highly-analytical Product Operations Manager in our Service Delivery division to coordinate the strategic and tactical activities of a 200-person data annotation team for a Fortune 500 client. 
• You will report to and serve as a key partner to the Account Manager in helping our client achieve the best possible outcomes. Remote candidates encouraged to apply.  

Key Responsibilities
Project Delivery:

• Manage workflows, day-to-day communications, and project success metrics.
• Create structure for your team to deliver on complex projects against Service Level Agreements (SLAs) and shared goals. 
• Set and communicate team and individual goals, strategy, tactics and behaviors required to achieve those goals. 
• Collaborate with Workforce Management to ensure teams are always properly staffed and trained. 
• Provide motivational leadership to your team and foster a culture of collaboration and trust.
• Develop junior leads by providing constant feedback on performance and where necessary, coaching to close performance gaps.
• Critically think about your project as related to the client’s end-goal and provide insights and actionable recommendations to get to the best possible outcome.
• Coordinate across stakeholders to ensure the right resourcing, execution and communications are in place to deliver meaningful results.
• Communicate production progress, quality, and resourcing initiatives to relevant stakeholders.
• Identify opportunities to improve operational efficiencies and implement scalable solutions.

Quality Control:

• Identify issues and errors, and communicate appropriate course-correction plans before the client flags.
• Perform weekly analyses of error trends to address and report on major issues impacting the project, and to provide guidance to the quality control team.
• Develop process documentation and align with other project managers to ensure consistency of quality processes, critical issues, and reporting across projects.

Qualifications

• Bachelor's Degree in a STEM field or equivalent.
• 5+ years of experience in a consulting, operations, or technical management role.
• Professional Services or client-facing experience preferred. 
• Strong organizational and analytical skills.
• Exceptional attention to detail. 
• Excellent conceptual, written and verbal communication skills.
• Demonstrated team leadership experience.
• Proficient with Excel. SQL a plus. 

About You:

• Self-starter, self-disciplined and target focused. 
• Perfectionist at heart.
• Iterating is a way of life.
• Intense, but reasonable.

What we Offer

• A competitive total compensation and benefits package.
• A business model that makes sense for Africa. 
• A high-calibre, fun team committed to the continent.
• Large-scale impact.