Product Manager - Retention at M-KOPA

Working as a Product Manager in our Retention Group offers the chance to collaborate with very talented groups of inhouse Engineers, Designers and Data Scientists solving real world problems that have a huge scale of impact across Africa.

Retention are responsible for retaining our customers by continuously providing them with life changing products such as cash loans, insurance, and buy-now-pay-later products.

• Digital Financial Services – We are dedicated to offering our customers financial services, such as cash loans, through our M-KOPA App and across our key markets.
• Eligibility -Collaborate with data scientists to implement real-time eligibility decisioning, enabling M-KOPA to determine if a customer is eligible for financial services.
• Identity - Responsible for ensuring M-KOPA users can seamlessly and securely authenticate across our suite of apps.
• Customer Interactions - Responsible for direct interactions with customers, including the native Android app, SMS, and USSD services.