Product Manager at Fort Knox Group

DESCRIPTION

• Reporting to the Product Lead VAS & Digital Products, the position holder’s role will be to develop and manage their portfolio’s digital products (which may include partner products), product pricing, commercialization of new products, product development, and product management within the Consumer Products and Services department.
• Develop strong business opportunities jointly with content partners.
• Manage a portfolio of key accounts and for delivering Partner-focused solutions based on customer needs.
• Responsible for bringing new and improved products to market. Work with the team to ensure the products meet business goals and customer needs, conduct market research, develop product specifications, oversee prototyping and testing, and manage the product launch.

JOB RESPONSIBILITIES

• Provide support in managing the life cycle of consumer products & services, defining product and partnership roadmaps in line with the revenue targets and strategy.
• Ensure excellent customer experience for products by creating, testing and launching simple and efficient customer journeys.
• Develop new campaigns to grow the VAS & digital products portfolio’s customer base and service revenue.
• End to End Content Partner Management.
• Manage Partner On-Boarding requests and related processes.
• Develop and maintain long-term relationships with strategic partners and key accounts
• Ensure partner orders are closed as per defined SLA’s. (Bulk SMS, Service Approval, order processing)
• Deliver on partner NPS (net promoter score) for partner support and Customer NPS for VAS products and services.
• Manage partner KYC updates and partner contact database.
• Internal and external stakeholder engagement in a bid to support and rollout partner products and services.

KEY PERFORMANCE AREAS

• Conducting feasibility research and gathering resources
• Identifying project scope and deliverables
• Develop a statement of work and project plans
• Estimate budgets and ensure efficient implementation
• Identify potential risks and create a risk management strategy
• Organize and lead project meetings
• Oversee the work of all project teams
• Communicating with clients and senior management
• Measuring and monitoring the quality of work
• Analyze project performance
• Reviewing the final product
• Document all phases of the project

QUALIFICATIONS

• A Degree in business administration or technical discipline.

SKILLS

• A minimum of 3 years' proven track record in VAS account and relationship management
• Knowledge on Product Lifecycle Management.
• Team player with excellent interpersonal skills and a high level of self-drive and energy
• Problem-solving skills and decision-making guided by a customer experience focus.
• Knowledge of stakeholder engagement and project management within cross-functional teams.