Product Implementation Specialist at Soft Alliance & Resources Limited

Role Description

• This is a contract role for a Product Implementation Specialist at SoftAlliance, located in Minna.
• The Product Implementation Specialist plays a critical role in ensuring successful customer adoption of the company's product.
• They bridge the gap between sales and technical teams, working closely with clients to configure, install, and train them on using the product effectively.

Key Responsibilities:

• Collaborate with sales teams to understand customer needs and translate them into project requirements.
• Configure and implement the product according to customer specifications and best practices.
• Develop and deliver comprehensive training programs to ensure user proficiency with the product's functionalities.
• Troubleshoot technical issues and provide ongoing support to customers throughout the implementation process.
• Document configuration processes and training materials for future reference and knowledge transfer.
• Gather customer feedback and identify areas for product improvement or future training needs.
• May assist with data migration or integration with existing customer systems.
• Gather requirements to understand the client’s specific HR, Payroll, Data Capturing, and Digitization needs.
• Configure SoftSUITE and Ebioverify to meet the client’s requirements, including data migration and system customization.
• Develop and deliver comprehensive presentations, and training sessions.
• Generate and maintain detailed project documentation.
• Ability to put together a presentation to meet the client's requirements
• Weekly/daily report a project status
• Provide post-Go-live support to ensure successful system adoption and address any questions or issues.
• Travel throughout Niger State (as needed).
• Collaborate effectively with the wider SoftSUITE team.

Qualifications:

• Bachelor's degree in Human Resources Management, Business Administration, Information Technology, or a related field (preferred).
• Project Management Professional (PMP), HR certifications
• Experience working with software applications and implementing technical solutions.
• Strong understanding of project management principles and methodologies.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build strong relationships with clients and stakeholders.
• Demonstrated ability to explain complex technical concepts in a clear and concise manner.
• Proficiency in technical documentation and training materials development.
• Familiarity with the company's product or similar technology is a plus.
• Minimum 1-2 years of experience in HR systems implementation or a similar technical role.
• Strong understanding of HR processes and best practices.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with HR software implementation is a plus.
• Strong analytical and problem-solving skills.
• Ability to travel within Niger State (as needed).
• Fluency in English and Hausa languages (highly desirable).