Processing and Switching Officer at Unified Payment Services Limited

Job Objective(s)

• Technical implementation of new business solution projects to time, cost, scope, and quality.
• Technical implementation and support for Payattitude
• System integration requirements and solution analysis for new business initiatives.
• Analyze new user/solution requirements to develop solutions that align with requirements.
• Implement new solutions using the concept of shared infrastructure services to minimize capital expenditure and optimize transaction costs for new business initiatives.
• Technical and administrative support to staff and banks.
• System operations support to internal and external customers

Duties & Responsibilities

• Full documentation and standardization of all processes
• Developing functional and technical requirements for projects.
• Technical implementation of new business solutions to meet go-to-market timelines
• Transaction testing with various banks
• Testing and validating the functionalities of products and services
• Implementation of key products that enhance and increase acceptability of Payattitude products.
• Development of user and operations documentation of new solution projects & business analysis

Key Performance Indicators

• Payattitude Implementation and Support—Prepaid, Debit, and Payattitude Digital
• Efficient and timely deployment of fixes/patches
• External and internal customer satisfaction (based on customer ratings)
• Satisfactory audit rating for new products and initiatives
• Project implementation within schedule, cost, and scope

Job Requirements

• Education: First Degree(s) in Engineering, Information Technology or Applied Sciences. Others:
• Certification in RDMS Database, Project Management & Business Analysis would be an added advantage
• Experience: Minimum 4 years’ experience in software support, usage or fintech operations Understanding of the key technical concepts in I.T & Electronic Payments.
• Candidate should possess ability to relate with clients to achieve business goals.
• 4-6years’ experience in software support, usage or fintech operations.

Key Competency Requirements:
Knowledge:

• Technical Knowledge in Information Technology.
• Strong analytical skills
• Basic SQL; strong issue resolution acumen

Skill/Competencies:

• Strong interpersonal skills
• Deductive reasoning abilities and an eye for details
• Project implementation skills
• Project Management

Reporting Relationships:

• Functionally and administratively reports to: HOD, Operations.