Pre-Sales Solution Architect at Clickatell

Purpose

The Pre-Sales Solution Architect is responsible for developing customer specific solutions and designing complex technical integrations with enterprise clients. This is a critical role in helping the sales teams optimize and achieve their business objectives.

We Do The Right Things - Responsibilities of the Role

• Work in close coordination with the Enterprise Sales team (i.e. Commercial Managers) to manage customer opportunities from presale discovery to customer success handoff.
• Lead Chat Commerce technical engagements with clients and internal teams (Product Management, Engineering and Customer Success teams).
• Develop and maintain technical documentation, presentations and client demos.
• Respond to RFIs and RFPs as well as client technical queries relating to Clickatell’s offerings.
• Identify potential client opportunities, recommend product improvements and develop best practice application of Clickatell solutions.
• Positively impact revenue, closure rates and other key sales performance metrics.
• Create solutions leveraging Clickatell capabilities to address customer needs.
• Develop strong and professional relationships with stakeholders in a bid to delivering excellent customer experiences.

Requirements

We Are On A Learning Journey - Requirements of the Role

• Bachelor’s degree (preferably in Information Technology, Computer Science or Engineering).
• Broad-based professional with 10+ years of relevant experience in business transformation and consumer journey design and development.
• Knowledge of and experience with SOAP and RESTful APIs and Communication Protocols.
• Excellent communication skills that convey information succinctly, professionally and in an engaging manner.
• Problem-solving skills, logical thinking and analytical abilities.
• Understanding of customer experience design.
• Experience in high volume transactional solutions.
• Demonstrable cross-functional collaboration.

A Bit About You

You are a pacesetter, who is strong in execution and comfortable in a fast-paced environment and working across multiple projects simultaneously. You set the priorities to deliver practical solutions for opportunities and change. You achieve results though maximizing resources and leading the way to the best solutions. You build and invest in relationships and influentially engage across teams, and with specialists, to brainstorm and arrive at the right answers. You develop, finetune and manage processes and coach the team on procedures and adopting new techniques. You are incredibly independent and a self-starter with a microscopic attention to detail. You take initiative by being resourceful and proactive.

Benefits

Why You Should Join - Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote working and access to office hubs as required.
• Home office set-up with laptop, monitor and other related items.