Practice Coordinator at Choice Dental

Location: Ikeja, Lagos

Job Description

• Meet monthly set target and daily production goal
• Oversee daily Practice operations
• Ensure that day sheet, production report are completed daily and signed off by Managing Dentist
• Monitor the writing of clinical notes and ensure audits are signed.
• Liaise with Doctors, Front and Back-office staff to ensure they have the necessary support
• Prepare reports and analyze before discussing with managing Dentist
• Manage and coordinate the marketing projects of the Practice (Events planning and attendance, Digital Marketing etc.)
• Monitor referrals and give biweekly reports to Managing Dentist. Ensure gifts are delivered to Patients that give quality referrals.
• Discuss bimonthly accounts receivable (A/R) with managing Dentist.
• Coordinate customer service operations
• Ensure that all the relevant data is captured and that practice/client paperwork is completed promptly and accurately and that all client records are updated and maintained, according to practice procedures.
• Maintaining the condition of the Practice and oversee the arrangement for necessary repairs
• Ensure lab cases are sent out promptly
• Supervise the Front and Back-office Staff
• Participate in the recruiting and training of Staff
• Liaise with Vendors
• Supervise the work and closely monitor the work activities of front office staff to ensure compliance to the Practice value system and vision
• Action monthly/weekly business reports as necessary
• Manage appointment book and practice recall/referral systems
• Spearhead and perform patient recall process and target to ensure weekly improvement.
• Manage weekly/ monthly scheduling of clinical staff
• Conduct process audits as per policy or as necessary
• Keep uniform log and ensure they are laundered
• Support the provision of a customer focused practice and seamless patient journey that assists in attracting, satisfying and retaining patients
• Ensure the efficient operation of the patient recall and reactivation process, with the aim of re-booking lapsed patients and gaining acceptance of treatment plans not taken up
• Ensure the efficient operation of the patient referral and testimonial procedures and work with staff as well as liaise with other practices to ensure a regular supply of referred patients.
• Advice staff and management on best practices and procedures for better quality service delivery and customer satisfaction
• Manage employee relations & staff grievances with the HR Manager.

Knowledge and Skill Requirements

• BSc in Business Administration or other related fields.
• 1 - 3 years work experience.
• Good Communication and Presentation Skills.
• Good Written Skills.
• Supervisory Skills.

Salary
N90,000 - N140,000 monthly.