PPM Post Installation Officer at ETC Workforce Services Limited

Role Purpose

• We are seeking a proactive and detail-oriented PPM Post Installation Officer to support post-metering fault resolution across our Business Units. This role is critical to ensuring metering infrastructure quality, resolving customer complaints, and contributing to commercial loss reduction efforts.

Key Responsibilities

• Monitor all Non-Maximum Demand (NMD) customer post-metering activities within the Business Unit.
• Investigate customer metering complaints and provide technical feedback.
• Ensure accurate documentation and accountability of retrieved faulty meters.
• Resolve Band A escalations within 24 hours and other metering issues within 72 hours.
• Maintain accountability for seals deployed to the Business Unit.
• Oversee the quality of metering infrastructure and ensure compliance with installation standards.
• Conduct periodic meter recertification and validation for energy accuracy.
• Prepare daily activity and performance reports.
• Verify and authenticate customer account numbers.
• Reconfirm customer requests for service changes including load, name, and address updates.
• Comply with Quality Management System and Occupational Health & Safety regulations.
• Perform additional duties as assigned by the Unit Head or Head of Department.

Requirements
Qualification and Experience:

• Candidates should possess a First Degree in Social Sciences or Engineering with 0–2 years post-qualification experience.

Skills & Competencies
Technical Competencies:

• Relationship management and interpersonal skills
• Data reconciliation and review
• Fair knowledge of metering systems
• Understanding of industry regulations and electricity body requirements
• Planning and organizing

Behavioural Competencies:

• Ability to work independently and make operational decisions
• Integrity and commitment to task
• Team management and multitasking under pressure
• Strong communication and interpersonal skills.