POS Technician at Karrabo Financial Solutions

Role Summary

We are looking to employ a skilled technician whose sole responsibility if fixing of POS hardware issues and repair of all POS terminal types.

Key Responsibilities

• Coordinating point of sale system installation and training
• Creating and/or editing POS databases
• Troubleshoot, diagnose, and repair hardware and software.
• Document, prioritize and follow up on all support tickets.
• Maintain working relationships with Clients and Partners.
• Provide troubleshooting assistance and upper-level support for other technicians.
• POS installation, repair, and maintenance
• Propose and evaluate technical solutions and alternatives.
• Advanced knowledge of POS diagnostic techniques
• Manage all on site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Cooperate with technical team and share information across the organization.
• Send daily report of activities to supervisor from merchant location.
• Advise merchants regarding the best implementation practices and address specific merchant’s issues as regards POS
• Provide training to merchants regarding hardware and troubleshooting techniques.
• Ensure there are enough consumables like receipt role at merchant location.
• Ensure POS are in good working condition.

Qualifications and Requirement

• Proven Field Service experience
• Ability to troubleshoot, test, repair, and service technical equipment.
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications
• Technical degree or certification.