POS Officer at Tranter IT Infrastructure Services Limited

Salary: 70,000

Responsibilities

• Escalating merchant’s complaints such as chargebacks/failed/delayed settlements to the appropriate team.
• Sourcing and onboarding of new merchants.
• Visitation of merchants and repairs of the terminal to provide firsthand support and resolve POS issues.
• Creating marketing strategies to achieve giving sales targets.
• Training merchants and their sales reps on how to use the terminal effectively.
• Retrieving terminals from inactive merchants
• Remapping retrieved terminals to new merchants or those with faulty terminals.
• Making requests for terminal replacements in cases of damage

Requirements

• Skilled in data analysis using excel
• Ability to work under pressure
• Willing to learn fast
• Good communication skills.
• Minimum of 1-2 years of work experience.