POS Captain at Fort Knox Group

Job Summary

• The First Money Sales executive will oversee and manage a network of POS agents, ensuring smooth daily operations, optimal transaction performance, and excellent customer service delivery.
• The role requires strong supervision, field monitoring, and operational coordination.

Key Responsibilities

• Supervise and support POS agents to ensure efficient daily transactions.
• Monitor agent liquidity (cash/float levels) and escalate shortages promptly.
• Ensure POS terminals are functional and report faults or downtime.
• Track daily transactions and prepare performance reports.
• Resolve customer and agent complaints quickly and professionally.
• Conduct routine field visits to agent locations for monitoring and support.
• Train new and existing agents on POS usage, compliance, and fraud prevention.
• Ensure adherence to company policies, KYC, and regulatory standards.
• Identify and report suspicious or fraudulent transactions.
• Drive agent productivity, retention, and network expansion.
• Serve as a liaison between agents and management.

Requirements

• Minimum of OND / HND / BSc in any related field.
• 1–3 years experience in POS operations, fintech, or agent banking.
• Strong leadership and supervisory skills.
• Good understanding of POS transactions and financial operations.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet targets.
• Basic knowledge of Microsoft Excel/reporting tools.
• High level of integrity and attention to detail.

Key Skills:

• Team supervision & coordination.
• Problem-solving and conflict resolution.
• Field operations management.
• Customer service orientation.
• Analytical and reporting skills.

Work Structure:

• Field-based role (movement within Falomo & Awolowo axis).
• May require weekend or extended hours based on operational needs.