Platform Onboarding Officer at Gigmile

Job Summary

• As Gigmile’s Platform Onboarding Officer, you will educate, onboard captains on our various partners’ platforms. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience, and onboarding is the first step of that process.

Roles and Responsibilities

• Overseeing and managing the customer onboarding process on various platforms.
• Collaborating with partners in finding solutions for optimizing the customer onboarding process and implementing them.
• Managing, assigning, and conducting onboarding meetings, product tours, company presentations, and product demos.
• Educating captains and working with the team to optimize their setup for the quickest path to success.
• Providing materials to help customers learn best practices to better achieve their desired outcomes.

Qualifications

Education and Certifications:

• HND / Bachelor’s Degree in any field.

Experience:

• Minimum of 2 years of experience in customer onboarding, customer support, sales, account management, or customer success.

Knowledge, Skills & Abilities:

• Excellent communication skills.
• Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral)
• Must be customer service-centric.
• Must possess basic technical skills.
• Ability to work in a fast-paced environment.