Platform Engineer at Alexander George Business Support Solutions (AGBSS)

Reports to: Lead Consultant

About the Role

We are recruiting for a client who is seeking a skilled Platform Engineer to support their Technology Sales and Competitive Intelligence efforts. In this role, you will monitor and analyze the performance of various technology products and services, using observability tools to identify strengths, weaknesses, and trends that will guide better product positioning and sales strategies. Your competitive intelligence analysis will be essential in assessing how products perform and providing recommendations for improvement, helping the company maintain its edge in the technology sales market.

Key Responsibilities

• Design and Manage Observability Platforms. Implement and maintain observability tools to monitor both cloud (AWS, Azure, GCP) and on-premises systems, ensuring that everything runs smoothly and any issues are quickly identified.
• Product Analysis Using Observability Tools. Use observability tools to assess the performance of both internal products and competitor offerings, identifying strengths, weaknesses, and trends in the marketplace. Your analysis will help us improve our offerings and stay competitive.
• Competitive Intelligence Analysis. Conduct in-depth analysis of technology products to gather insights on their performance. Use this data to evaluate market trends, identify where products excel or fall short, and to help guide sales strategies and product development.
• Automation and CI/CD Pipelines. Create automation scripts and CI/CD pipelines to integrate observability tools into our systems, helping us continuously monitor and improve performance.
• Create Dashboards and Alerts. Build dashboards to give real-time insights into systems and product performance. Set up alerts and run books to help teams resolve issues quickly.
• Provide Insights and Recommendations. Provide insights and recommendations based on your observations and analysis to guide strategic decisions in technology sales and product development.
• Understand Stakeholder Needs. Collaborate with sales, development, and operations teams to understand product performance requirements and deliver observability solutions that support business goals.

Required Skills & Experience

• Proven experience in platform engineering or a similar role focusing on observability, product performance, and competitive analysis.
• Hands-on experience with observability tools like Prometheus, SolarWinds, Grafana, Splunk, Datadog, or New Relic.
• Proficient in scripting (Python, Bash, Terraform, or Ansible) and automation.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and on-premises infrastructure.
• Experience with container orchestration tools like Kubernetes and understanding of microservices architecture.
• Experience with CI/CD pipelines in a DevOps environment.
• Strong problem-solving and communication skills.

Preferred Qualifications

• Experience with AIOps (Artificial Intelligence for IT Operations) or machine learning-based observability tools.
• Certifications in cloud platforms (AWS, Azure, or GCP).
• Knowledge of performance optimization and capacity planning.

Benefits

• Competitive salary
• Flexible working hours and fully remote work.
• Learning and development opportunities
• Collaborative, innovative, and inclusive work environment.