Pharmacy Sales Assistant at Elizabeth Maddeux

Position Overview

• The Pharmacy Sales Assistant provides frontline support to customers, assists in dispensing over-the-counter (OTC) medications, manages sales transactions, maintains stock levels, and ensures a clean, safe, and customer-friendly pharmacy environment.
• This role serves as a bridge between professional pharmacy services and customer experience, ensuring compliance with pharmacy regulations while delivering exceptional service.

Key Responsibilities
Customer Service & Sales:

• Greet customers warmly and provide assistance in locating products.
• Offer accurate information on OTC medications, healthcare, and wellness products (within the scope of training and under the pharmacist’s guidance).
• Upsell and cross-sell pharmacy products, including supplements, skincare, and wellness solutions.
• Handle customer complaints professionally, escalating to the pharmacist where required.

Dispensing Support:

• Assist pharmacists in preparing and packaging prescriptions in line with standard operating procedures.
• Ensure correct labeling, pricing, and stock rotation of pharmacy items.
• Maintain patient confidentiality at all times.

Inventory & Stock Management:

• Receive, unpack, and check deliveries against invoices and purchase orders.
• Monitor stock levels, report shortages, and assist in placing replenishment orders.
• Conduct periodic stock counts and assist with expiry date checks and removal of outdated products.

Pharmacy Operations & Compliance:

• Maintain a clean, organized, and safe pharmacy environment in line with health and safety regulations.
• Ensure proper storage of medicines and controlled substances as guided by the pharmacist.
• Comply with pharmacy regulations, SOPs, and quality standards.

Administrative & Team Support:

• Assist with merchandising and promotional displays to drive sales.
• Support pharmacy marketing initiatives, loyalty programs, and community health campaigns.
• Collaborate with the pharmacist and other staff to ensure smooth daily operations.

Qualifications & Experience

• Minimum of OND / HND / Bachelor’s degree in any related field (science background preferred).
• Previous experience in retail pharmacy, healthcare, or sales role is an advantage.
• Proximity to Baruwa, Ipaja, Command, Egbeda, Ayobo, Iyana-Ipaja or environsis highly preferred.
• Basic training in pharmacy operations, customer service, or health product sales desirable.
• Familiarity with pharmacy regulations and ethical standards (added advantage).

Key Skills & Competencies:

• Strong customer service and interpersonal skills.
• Basic knowledge of pharmaceuticals, health, and wellness products.
• Attention to detail and accuracy in handling prescriptions and transactions.
• Excellent communication and active listening abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Integrity and commitment to patient confidentiality.
• Proficiency with POS systems and basic computer applications (MS Office, inventory software).