Pharmacist Technician (General Medical & Surgical Services) at Deloitte

Job Purpose

The Pharmacist Technician is responsible for supporting the pharmacist in providing safe and effective pharmaceutical care to patients. The role holder will assist in all aspects of pharmacy operations, including dispensing medications, maintaining inventory, and providing patient counseling under the direct supervision of a licensed pharmacist.  

Core Responsibilities

Medication Dispensing and Preparation: 

• Accurately receive, interpret, and process prescriptions from physicians and other healthcare providers. 
• Prepare and dispense medications accurately and efficiently, including unit-dose packaging, labeling, and compounding. 
• Maintain aseptic technique during medication preparation to prevent contamination. 
• Assist in maintaining accurate medication inventory levels, including receiving, stocking, and ordering medications. 
• Perform quality checks on medications to ensure accuracy and identify any discrepancies. 

Patient Counseling and Education: 

• Assist patients with medication-related questions and provide basic information about medications. 
• Provide basic patient education on medication usage, side effects, and interactions. 
• Assist in promoting medication adherence by providing patients with clear instructions and counseling. 

Pharmacy Operations Management:  

• Maintain accurate records of medication inventory, including ordering, receiving, and dispensing. 
• Process medication orders and ensure timely delivery. 
• Assist in maintaining a clean and organized pharmacy environment. 
• Assist in maintaining and troubleshooting pharmacy equipment. 

Data Entry and Record Keeping: 

• Accurately enter patient information and prescription data into the pharmacy computer system. 
• Maintain accurate and complete patient records. 
• Assist with the processing of third-party insurance claims. 

Quality Assurance and Safety: 

• Adhere to all pharmacy safety protocols and procedures. 
• Identify and report potential medication errors. 
• Participate in quality assurance activities to ensure the accuracy and safety of pharmacy operations. 

Customer Service: 

• Provide excellent customer service to patients, physicians, and other healthcare professionals.  
• Communicate effectively and professionally with all stakeholders. 
• Resolve customer inquiries and complaints promptly and efficiently. 

Professional Development: 

• Participate in continuing education programs to maintain professional competence and stay updated on new medications and pharmacy practices. 
• Seek opportunities for professional growth and advancement within the pharmacy profession.

Educational Requirements

• Bachelor’s degree in Pharmacy, or a related field 

Professional Requirements

• Pharmacy Technician License 
• Membership of a Pharmacist professional body is desirable. 

Experience Requirements

• 1-3 years’ proven experience in a variety of pharmacy settings, such as hospital, retail, or long-term care.  
• Experience in pharmacy operations, including medication dispensing and inventory management. 
• Ability to work independently and resolve minor issues

Knowledge Requirements

• Basic knowledge of pharmacology, including drug names, classifications, dosages, and side effects.  
• Knowledge of state and federal pharmacy laws and regulations.  
• Understanding of medication safety principles, including error prevention and medication reconciliation.  
• Basic knowledge of drug interactions and contraindications.  
• Understanding of inventory control principles and procedures.  
• Knowledge of customer service principles and techniques. 

Skill Requirements

• Communication Skills 
• Interpersonal Skills  
• Technical Skills 
• Problem-Solving Skills 
• Attention to Detail 
• Organisational Skills

Personal Abilities

• Professional attitude towards work. 
• Shares the AMCE’s vision.  
• Proactive and organized. 
• Has personal and professional credibility and commands the respect of colleagues and peers.   
• Supportive and approachable and capable of inspiring confidence in staff members. 
• Ability to adapt accordingly. 
• High levels of honesty and integrity.