Pharmacist Sales Assistant at BridgeHedge Limited

Description

• We are looking to hire a smart, proactive, customer-focused, and sales-driven Pharmacologist to join its team.
• The ideal candidate must be passionate about healthcare service, confident in sales, organised with inventory management, and able to support patients professionally.
• This role requires someone who can combine excellent customer service with strong sales ability, pharmacy support, content writing, and proper follow-up with patients and customers.
• Sales experience is a strong prerequisite for this role.

Key Responsibilities
Sales & Customer Service:

• Attend to customers professionally and warmly.
• Promote and sell pharmacy products, wellness items, supplements, personal care products, and other approved healthcare products.
• Identify customer needs and recommend suitable products where appropriate.
• Support the pharmacy’s sales targets through active selling, upselling, cross-selling, and customer relationship management.
• Provide accurate product information to customers within approved limits.
• Ensure excellent customer experience from enquiry to purchase.
• Handle customer complaints or concerns politely and escalate when necessary.
• Maintain good relationships with walk-in customers, repeat customers, and corporate clients.

Patient Support & Follow-Up:

• Support patients with basic guidance on product use, dosage reminders, refill reminders, and general wellness support under the supervision of the Pharmacist.
• Follow up with customers after purchases where necessary to encourage adherence, refill, and continued care.
• Maintain a patient/customer follow-up tracker.
• Support chronic care patients with reminders for routine refills and wellness checks.
• Ensure all patient-related information is handled with confidentiality and professionalism.
• Escalate health-related concerns to the Pharmacist immediately.

Inventory & Stock Management:

• Assist in receiving, arranging, and monitoring stock.
• Track inventory levels and notify management when products are low.
• Support stock-taking, product counts, and reconciliation.
• Monitor expiry dates and ensure proper stock rotation using FIFO/FEFO methods.
• Ensure shelves are properly arranged, clean, labelled, and well stocked.
• Report damaged, expired, or slow-moving products promptly.
• Help maintain accurate sales, stock, and inventory records.

Pharmacy Support:

• Assist the Pharmacist and pharmacy team in daily operations.
• Support prescription processing under the supervision of the Pharmacist.
• Package and label products appropriately as directed.
• Ensure the pharmacy environment is clean, organised, and professional.
• Follow all company policies, health standards, and pharmacy operating procedures.
• Maintain professionalism when dealing with customers, patients, vendors, and team members.

Article & Health Content Writing:

• Write engaging, and accurate health articles, wellness tips, product education posts, and customer awareness content.
• Support the creation of health-related content for social media, newsletters, blogs, and customer education.
• Research health topics and simplify them for everyday readers.
• Ensure health content is reviewed and approved by the Pharmacist before publication.
• Contribute creative ideas for health campaigns, product promotions, and awareness days.

Marketing & Business Growth Support:

• Support pharmacy promotions, awareness campaigns, outreach activities, and customer engagement initiatives.
• Assist with social media content ideas, captions, product highlights, and health education posts.
• Encourage repeat purchases through excellent service and follow-up.
• Help grow the pharmacy’s customer base through referrals, relationship building, and consistent customer care.
• Support online and offline sales activities where required.

Requirements
The ideal candidate should have:

• Minimum of a B.Sc., or relevant qualification in a pharmacy, pharmacology, health, science, sales, or related fields
• Previous experience in pharmacy retail, healthcare sales, pharmaceutical sales, customer service, or retail sales.
• Strong sales ability is very important.
• Good communication and interpersonal skills.
• Knowledge of medicines, supplements, wellness products, and personal care products.
• Ability to write simple, clear, and engaging health-related articles or social media content.
• Good inventory and stock management skills.
• Strong attention to detail.
• Good customer service attitude.
• Ability to follow instructions and work under the supervision of a Pharmacist.
• Basic computer literacy and ability to use POS, inventory systems, Microsoft Office, or Google Workspace.
• Must be honest, organised, proactive, and responsible.
• Ability to multitask in a busy pharmacy environment.
• Must be willing to learn and grow within the company.

Core Skills Required:

• Sales and customer service
• Product promotion
• Patient support and follow-up
• Inventory management
• Stock monitoring
• Pharmacy support
• Health article writing
• Social media content support
• Communication skills
• Attention to detail
• Customer relationship management
• Record keeping
• Teamwork
• Professionalism and confidentiality

Who We Are Looking For:

• We are looking for someone who is friendly, confident, persuasive, and passionate about helping people.
• The right candidate must be able to sell, communicate clearly, follow up with customers, manage stock properly, and support the pharmacy team in delivering excellent healthcare service.
• This role is ideal for someone who understands that a community pharmacy is not just a place where people buy med.