People & Operations Manager at Strivo Labs

• Are you an organised, people-oriented and execution-driven professional who knows how to build strong teams, establish operational systems and keep businesses running efficiently?
• Strivolabs is looking for an exceptional People & Operations Manager to oversee people management, organisational operations, internal processes and workforce coordination across our growing business.
• This is a leadership opportunity for someone who combines HR expertise with operational excellence, understands how to manage people and processes, and can translate business priorities into effective execution.

What You’ll Be Responsible For
People Management & HR Operations:

• Oversee recruitment, onboarding, employee engagement and workforce management.
• Develop and implement HR policies, procedures and employee guidelines.
• Manage employee records, contracts, leave administration and personnel documentation.
• Coordinate performance management, appraisals and employee development.
• Support workforce planning, organisational structure and manpower requirements.
• Manage employee relations, disciplinary processes and conflict resolution.
• Ensure compliance with applicable employment regulations and company policies.

Talent Acquisition & Workforce Coordination:

• Coordinate recruitment activities across Strivolabs and its business divisions.
• Work with recruitment teams to ensure timely fulfilment of manpower requirements.
• Manage hiring pipelines, recruitment trackers and onboarding processes.
• Ensure new employees are properly integrated into the organisation.
• Monitor staffing requirements and identify workforce gaps.
• Support the development of talent pipelines and recruitment systems.

Business Operations & Process Management:

• Oversee day-to-day internal business operations.
• Establish operational systems, workflows and accountability structures.
• Develop and maintain SOPs, operational policies and internal processes.
• Coordinate administrative activities across departments and business units.
• Monitor task execution, deadlines and operational deliverables.
• Identify inefficiencies and implement process improvements.
• Ensure teams operate effectively and consistently.

Performance Management & Accountability:

• Establish performance management frameworks and reporting structures.
• Coordinate departmental KPIs, employee targets and performance reviews.
• Monitor team productivity, deliverables and execution.
• Support managers in setting objectives and managing performance.
• Identify performance gaps and implement corrective measures.
• Promote a culture of ownership, accountability and continuous improvement.

Administrative & Resource Management:

• Oversee office administration, facilities and operational resources.
• Coordinate procurement, supplies, vendors and administrative support.
• Manage internal schedules, meetings and operational logistics.
• Ensure effective utilisation of company resources.
• Maintain proper administrative records and documentation.
• Support management with operational planning and coordination.

Management Reporting & Business Support:

• Prepare regular HR and operational reports for management.
• Track workforce metrics, recruitment progress and employee performance.
• Monitor operational efficiency and departmental execution.
• Identify people and operational risks.
• Provide recommendations to improve productivity, organisational effectiveness and cost efficiency.
• Support management in implementing strategic business priorities.

Key Deliverables:

• Updated HR policies, employee handbook and operational SOPs.
• Accurate and up-to-date employee records and personnel documentation.
• Effective recruitment, onboarding and employee management processes.
• Monthly workforce and HR performance reports.
• Structured employee performance management and appraisal systems.
• Departmental KPI tracking and accountability frameworks.
• Improved operational workflows and internal coordination.
• Consistent monitoring of departmental deliverables and deadlines.
• Effective office administration and resource management.
• Timely resolution of HR and operational issues.
• Improved employee productivity, engagement and organisational efficiency.
• Clear reporting on operational performance, workforce gaps and improvement initiatives.

Who We’re Looking For

• Bachelor’s degree in Human Resources, Business Administration, Management or a related discipline.
• CIPM, SHRM, HRCI or equivalent professional certification is an advantage.
• 4–7 years of experience in HR, people management, business operations or organisational administration.
• Experience managing recruitment, employee relations and HR operations.
• Demonstrable experience developing policies, SOPs and operational systems.
• Strong understanding of performance management and organisational development.
• Excellent leadership, communication and interpersonal skills.
• Strong project management, organisational and problem-solving abilities.
• Proficiency in Microsoft Office, Google Workspace and HR management tools.
• Ability to manage multiple departments and competing priorities.
• Strong attention to detail, discretion and professional judgement.

The Ideal Candidate:

• We are looking for someone who understands that effective people management and operational excellence are fundamental to business growth.
• You are structured, proactive, dependable and capable of bringing order to a fast-growing organisation.
• You can manage people without micromanaging, establish systems without unnecessary bureaucracy, and ensure that teams are accountable for their deliverables.
• You are comfortable working closely with leadership, managing operational challenges and building an organisation where people, processes and performance work together effectively.

Note: Please include relevant experience in HR management, organisational operations, workforce coordination, performance management and process improvement.