People & Culture Manager – OTL at International Rescue Committee (IRC)

Job Overview/Summary: 

The People & Culture Manager manages a team of PC staff based in Borno, Yobe and Adamawa states to ensure high quality and efficient PC business partnership. The PC Manager reports directly to the Director of Operations & Finance with dotted reporting line to PC Lead. The PC Manager will support the PC lead to adapt and implement Global PC initiatives and practices and serve as an advisor to maximize staffing resources and performance, promote a positive organizational culture, minimize risk and ensure economy and efficiency of work processes.

Major Responsibilities:

PC  Leadership & Management

• In collaboration with the Senior Recruitment Officers, analyze Maiduguri approach to attracting, developing, inspiring and retaining the right people with the right skills and make recommendations and implement short-term solutions to improve recruitment time to fill and quality.
• Conduct monthly and quarterly PC metrics and analysis to inform PC Lead decision-making.
• Review job position requests and submit to PC Lead with accurate form, job descriptions and make recommendations, ensuring accuracy, consistency and use of IRC JD and salary benchmarking.
• Manage benefit plans and communicate updates and conduct information campaigns for national staff.
• Oversee PC-related administrative duties and ensure compliance with existing legal and governmental reporting requirements. Ensure all legal obligations are fulfilled.
• Manage employee relations issues and conflicts with professional grace with the aim of empowering employees and supervisors to have the tools and resources necessary to resolve conflicts with mutual respect.
• Escalate code of conduct issues with PC Lead investigations and ensure issues are resolved and appropriate follow-up is carried out, in collaboration with the Ethics and Compliance Unit.
• Act as impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements.
• Lead exit management procedure to ensure seamless and positive transition for departing employees; apply learning gained from exit interviews.
• Implement IRC Way Training on Quarterly basis for All Field Program staff.
• Carry-out daily PC-related administrative duties such as updating contracts, generating employee reports and executing compliance-related activities with all existing legal and government reporting requirements
• Other duties assigned by supervisor

Staff Performance Management and Development

• Coach, train, and mentor staff with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development and guidance.
• Provide constructive feedback and counsel on appropriate career paths and professional development.
• Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage.
• Support PC Lead to continue to pursue nationalization of senior and management positions.
• Conduct online learning campaigns to tangibly increase the percentage of staff benefiting from e-Cornell and LINGOs courses.

Communications

• Communicate frequently and regularly on PC changes, initiatives, programs and offerings.
• Model and encourage active practice of the principles of the “IRC Way – Global Standards for Professional Conduct” throughout the country program.
• Maintain a healthy and empowering office environment that encourages open, honest and productive communication among IRC staff.

Key Working Relationships:

• Position Reports to:  Director of Operations & Finance
  Position directly supervises: People & Culture/ Admin officers.
• Other Internal and/or external contacts:
• Internal: Sector leads
• External: INGOs/NGOs

Qualifications

• Education: Bachelor’s degree preferably in PC required. Master’s university degree is a plus.

Work Experience:

• Minimum of 5 years, preferably 3 years as an PC generalist, including recruitment, performance management, compensation, training and development and PC Administration.
• Minimum 2 years staff management experience in a fast-paced environment.
• At least 2 years of experience with an international organization or international experience

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission and vision.
• Knowledge and experience with payroll, benefits administration, compensation benchmarking and utilizing PC metrics to inform decision-making.
• Strong training and development skills; experience conducting Training of the Trainer
• Experience and knowledge of recruitment process and practice, including marketing and branding.
• Proven ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional grace.
• Proven sense of professional discretion, integrity, and ability to manage complex PC situations diplomatically and to effective resolution.
• Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
• Ability to demonstrate a supportive and consultative approach with direct reports and staff at senior and junior levels.
• Very strong proficiency in MS Word, Excel, Outlook and PowerPoint is required.
• Working knowledge of Nigeria labor law