Payments Operations Specialist at Klasha

Role Overview:

• We are looking for a Payments Operations Specialist to join our Finance team. This individual will be responsible for end-to-end payment operations across all customer, merchant, and treasury-related flows. You will drive the execution, monitoring, reconciliation, and continuous improvement of our payment processes across multiple currencies, banking partners, and digital asset rails.
• The ideal candidate is highly analytical, process-oriented, and thrives in a fast-paced fintech startup environment. You should have deep experience in payment operations, FX, and cross-border settlements, with a proven track record of owning complex transaction lifecycles and improving operational efficiency.

Key Responsibilities:

• Own and manage the entire payment lifecycle: initiation, processing, monitoring, and settlement for both inbound and outbound transactions.
• Coordinate with internal stakeholders (finance, product, engineering, customer support) and external partners (banks, PSPs, FX providers) to ensure smooth payment flows.
• Lead the creation and optimization of payment processes, SLAs, and escalation procedures.
• Track the status of payments and trades in real-time and provide timely updates to internal teams and merchants.
• Ensure timely payouts to merchants and resolution of settlement issues.
• Implement robust reconciliation and exception handling processes across multiple bank accounts and payment rails.
• Assist in onboarding new financial partners and ensuring their systems and documentation are integrated into operations.
• Build and maintain dashboards or reports to visualize payment performance metrics and operational health.
• Proactively identify risks, delays, or gaps in the payment lifecycle and drive solutions to prevent recurrence.
• Work closely with compliance and finance teams to ensure adherence to internal controls and regulatory standards.

Qualifications and Experience:

• 5+ years experience in payment operations, treasury operations, or transaction banking within a fintech, payments, or financial services company.
• Strong understanding of cross-border payment flows, FX processes, and multi-currency banking environments.
• Experience managing complex banking relationships and settlement structures.
• Familiarity with stablecoins, crypto exchanges, and blockchain-based settlement rails is a plus.
• High attention to detail, excellent problem-solving skills, and ability to work with large volumes of data.
• Strong communication skills, with the ability to liaise effectively across technical and non-technical teams.
• Proficient in Excel/Google Sheets; familiarity with tools like QuickBooks, Quicksight, or SQL is advantageous.