Payment Withdrawal Officer at KingMakers

Role Overview:

• The Payment Withdrawal Officer ensures all withdrawal requests by punters reflects in their accounts and are accurately processed and are within defined SLAs.

What You Will Be Doing:

• Ensuring all withdrawals (funds out) are processed accurately and in a timely manner, complying with all Standard Operational Procedures
• Monitoring inbound/outbound fraud-related withdrawal activity and escalating when required.
• Monitoring withdrawal platforms and escalating any irregularities.
• Providing support to internal stakeholders on customers withdrawals.
• Providing support to the reconciliation team as it concerns withdrawals.
• Handle all back-office duties related to Withdrawals escalated via salesforce.
• Taking responsibility for complex issues and proffer resolutions where necessary.
• Performing all other support duties as may be required from time to time.

What You Need for This Role:

• Bachelor's degree from a recognized University
• 1-2 years experience in a Payment role.
• Numerical skills
• Problem Solving Skills
• Time Management Skills
• Strong verbal and written communication skills.
• Very comfortable and confident with case management tools such as Salesforce and ticketing systems such as JIRA Service Desk