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  • Posted: Feb 27, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    KingMakers is the leading sports and digital entertainment platform company across the African continent. We are focused on creating opportunity. Opportunity that allows individuals and communities to realise their dreams – to be the best they can be. Opportunities to grow, to change, to build a business, to make a difference. Opportunity for indiv...
    Read more about this company


    Payment Withdrawal Officer

    Role Overview:

    • The Payment Withdrawal Officer ensures all withdrawal requests by punters reflects in their accounts and are accurately processed and are within defined SLAs.

    What You Will Be Doing:

    • Ensuring all withdrawals (funds out) are processed accurately and in a timely manner, complying with all Standard Operational Procedures
    • Monitoring inbound/outbound fraud-related withdrawal activity and escalating when required.
    • Monitoring withdrawal platforms and escalating any irregularities.
    • Providing support to internal stakeholders on customers withdrawals.
    • Providing support to the reconciliation team as it concerns withdrawals.
    • Handle all back-office duties related to Withdrawals escalated via salesforce.
    • Taking responsibility for complex issues and proffer resolutions where necessary.
    • Performing all other support duties as may be required from time to time.

    What You Need for This Role:

    • Bachelor's degree from a recognized University
    • 1-2 years experience in a Payment role.
    • Numerical skills
    • Problem Solving Skills
    • Time Management Skills
    • Strong verbal and written communication skills.
    • Very comfortable and confident with case management tools such as Salesforce and ticketing systems such as JIRA Service Desk

    Method of Application

    Interested and qualified? Go to KingMakers on to apply

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