Payment Support Associate at Jumia Nigeria

 Job Objective

The Payment Support Associate has a responsibility within the payment team for monitoring, implementation, testing and management of payment products, processes and platforms based on JumiaPay goals and objectives to drive growth, retention, stickiness and delightful experience for merchants and their customers.

Responsibilities

• Payment transaction performance tracking, monitoring & reporting to track key Payment experience metrics. 

• Break down product requirements and use cases clearly for product and technical teams to ensure technical specifications and final product meet business requirements.

• Collaborate with internal stakeholders and architects to define payment products scope and prioritization and be flexible to iterate per latest developments to meet deadlines.

• Liaise with other business units, BU product managers, engineering and other applicable groups to ensure smooth integration of new and existing payment products.

• Evaluate new opportunities to expand and improve product features and solution portfolio to grow usage, improved experience, stickiness and growth. 

• Participate in sprint planning, product demos, testing and pilot phases, to ensure on time high quality delivery

• Perform regular tests to monitor the customer experience and journey with JumiaPay, benchmark against competitors and make recommendations for improvements. 

• Work closely with the Head of Payments to review and monitor processing partners performance and provide feedback to improve efficiencies. 

Required Skills & Qualifications

• Bachelor's degree from any accredited university 
• At least 3 years’ experience in customer centric roles such as operations, project management or process improvement.
• Working knowledge of industry best practices and operations within a payments environment 
• ​Self-motivated with the ability to quickly establish clear action plans and drive deliverables to completion

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures