Payment Processing System Administrator at Unified Payment Services Limited

Job Description

• To ensure smooth operation, monitoring, and support of the UP Exchange transaction processing platform (and other related platforms), which facilitates switching, fund transfers, monitoring and reporting.
• Ensure high system availability, quick issue resolution, and operational efficiency in line with service-level agreements (SLAs) for real-time transaction processing.

Duties & Responsibilities

• Provide necessary support for API development both internal and external
• Collaborate with the Network team to establish connection for new client integration
• Monitor transaction processing platforms, switches, and transfer engines to ensure uptime and performance.
• Perform routine system health checks, transaction flow monitoring, and alert handling from monitoring dashboard.
• Support end-to-end transaction switching and fund transfer operations.
• Escalate transaction failures or processing errors to the appropriate support levels or vendors as needed.
• Assist in settlement reconciliation by validating transaction status and reports.
• Run daily operational checklists for switches, transfer engines, and middleware services.
• Participate in failover testing, disaster recovery drills, and ensure business continuity.
• Maintain accurate operational logs, incident reports, and shift handover documentation.
• Perform basic troubleshooting and escalate unresolved technical issues promptly.
• Support change management activities, system updates, and patches for the exchange platform.

Key Performance Indicators

• >99.9% uptime of switching and transaction processing platforms.
• 100% transaction integrity, with failed transactions promptly escalated within SLA.
• Transaction turnaround time within agreed benchmarks.
• Zero downtime during transaction windows.
• Accurate incident logging and resolution within SLA (90% resolution on first line).
• 100% compliance with operational procedures and data security standards.

Requirements

• Education: BSc/HND in Computer Science, Computer Engineering, Information Systems, or a related field.
• Certifications: ITIL, Linux, or payment/switch-related certifications (advantageous).
• Experience: 1–3 years in e-payment operations, switching platforms, or IT support roles in a financial services environment.

Key Competency Requirements:
Knowledge:

• Strong understanding of payment switching, fund transfers, and transaction flows.
• Familiarity with financial messaging protocols (API-based transaction processing).
• Awareness of reconciliation, settlement processes, and transaction risk management. Behavioral:
• Highly attentive to detail and uncompromised integrity.
• Reliable, accountable, and deadline driven.
• Quick thinker with a proactive approach to problem-solving.
• Excellent teamwork and communication skills. Technical/Functional:
• Basic understanding of Linux/Unix systems (command line, log review).
• Familiarity with monitoring tools for transaction flow and system health.
• Ability to interpret logs, transaction messages, and system alerts.
• Understanding of switching platforms, APIs and testing tools is a plus.