Partner Success Officer at truQ

We are looking to hire a Partner Success Officer to help us drive truQ's acquisition effort to ensure adequate availability of partners (vehicles) to service the different segments of truQ’s customers

Previous experience in FMCG, logistics, or general supply chain is a plus but not mandatory. 

JOB DESCRIPTION

• Source, register, approve, train, and onboard partners to the platform to service the different categories of customer segments

•  Handle drivers management for the supply chain companies and oversee the day-to-day activities of drivers

• Ensure the registration of all drivers on the platform

• Work with the PSO to manage the day-to-day operations of truQ partners from registration to payment

•  Ensure adequate availability of partners (vehicles) to service the different segments of truQ’s customers

•  Ensure and enforce partners' conformity with the laid down rules and regulations of the truQ platform.

•  Scout for partners in areas/states/cities based on expansion plans and demand on the platform

•  Handle and solve issues that will come up during registration, onboarding, and in transit.

• Collecting and analyzing data concerning client behavior to understand changing needs

Requirements and skills

• Minimum HND educational qualification

• Minimum of 2 years cognate experience

• Proven customer service experience.

• Strong interpersonal relationship management skills

• Strong communication skills (written and verbal)