Packaging Officer at ICS Outsourcing Limited

Job Summary

• The Packaging Officer is responsible for ensuring all refurbished terminals that pass quality assurance (QA) are properly packaged, labelled, and logged before being sent to inventory for distribution.
• The role is central to maintaining product quality and presentation standards, while also ensuring packaging workflow compliance.

Key Responsibilities
Terminal Packaging:

• Receive QA-approved refurbished terminals and ensure they meet packaging criteria.
• Verify the packaging checklist: charger, cable, frosted bag, serial label, and packaging carton.
• Ensure only terminals with valid QA approval are packaged.
• Ensure all OK terminals are powered and checked before packaging

Terminal Logging & Reporting:

• Log every packaged terminal in the system with packaging details.
• Track daily and weekly packaging performance against targets.
• Initiate push and collection of terminals to or from inventory officers.

Inventory Coordination:

• Maintain an accurate record of packaged and unpackaged terminals.
• Report discrepancies or damaged items immediately.

Quality Control & Compliance:

• Reject terminals that are damaged or do not meet packaging standards.
• Provide valid rejection reasons, and return terminals to inventory for re-evaluation.
• Follow and enforce SOPs for packaging and materials usage.

Process Improvement:

• Collaborate with repair and QA teams to identify issues in processes.
• Suggest improvements to the packaging workflow or material usage.

Key Metrics

• Daily/weekly packaging output
• Return rate of packaged terminals
• Compliance with the packaging checklist
• Inventory accuracy

Requirements
Education & Experience:

• Candidates should possess an HND / Bachelor’s Degree in a relevant field is an advantage.
• Prior experience in electronics handling, warehouse packaging, or operations support preferred.

Skills & Competencies:

• Attention to detail and process discipline
• Familiarity with inventory or device tracking systems
• Ability to follow structured workflows
• Good written and verbal communication
• Physical stamina for handling and packaging devices

Working Conditions

• May involve sitting or handling devices for extended periods
• Work is based in a repair center or warehouse environment
• Occasional overtime may be required to meet operational targets