Oversees Education Counsellor at HRLeverage Africa

Role Overview

• Our client is seeking a proactive and student-focused Overseas Education Counsellor to guide prospective students through every stage of their study-abroad journey.
• The successful candidate will provide expert counselling, support university applications, assist with visa processes, and ensure a seamless experience for students pursuing international education opportunities.

Key Responsibilities

• Conduct detailed counselling sessions to understand students' academic backgrounds, career aspirations, and financial capabilities, providing guidance on study destinations, universities, courses, scholarships, and career opportunities.
• Counsel students and parents on admission requirements, future career prospects, tuition fees, living expenses, scholarships, and post-study work opportunities.
• Manage inquiries from walk-ins, phone calls, referrals, digital campaigns, seminars, and educational events, while conducting timely follow-ups to convert prospects into applicants and enrolled students.
• Assist students in selecting suitable universities and programs based on their academic profiles and career goals.
• Guide students through the preparation and submission of applications, including supporting the review of SOPs, LORs, CVs, and other admission documents.
• Coordinate with relevant teams to ensure timely application processing, monitor application progress, and communicate updates to students.
• Provide guidance on visa documentation, financial requirements, immigration procedures, and interview preparation while ensuring compliance with university and immigration regulations.
• Build and maintain strong relationships with students, parents, and institutional partners, providing continuous support throughout the admission and visa process.
• Participate in education fairs, seminars, webinars, school visits, and other promotional events to generate leads, referrals, and business growth opportunities.
• Maintain accurate records of counselling sessions, follow-ups, applications, and student interactions in the CRM system, and prepare regular performance reports.

Key Performance Indicators (KPIs)

• Counselling sessions conducted.
• Inquiry-to-counselling conversion ratio.
• Application submissions.
• Offer letters received.
• Visa approvals.
• Student enrollments.
• Revenue generated.
• CRM compliance and follow-up effectiveness.
• Student satisfaction and referral generation.

Requirements

• Bachelor's Degree in a relevant discipline.
• 1–5 years of experience in Overseas Education Counselling, Student Recruitment, Admissions, or a related field.
• Experience handling study destinations such as the UK, USA, Canada, Australia, New Zealand, Germany, Ireland, Europe, or Asia is highly preferred.
• Strong communication, counselling, sales, and relationship-management skills.
• Ability to work in a target-driven environment and manage multiple applications simultaneously.