Outreach Coordinator at mDoc Healthcare

Job Description

In this position, you will manage the day-to-day operations of the hubs and establish an environment in which our care model can thrive. You will also be responsible for the growth of the hubs and the sales that come through the hubs. You'll work with the Hub's clinical team to implement the self-care model and product workflows, implement a structure for ongoing measurement and improvement of hub operations and sales, and ensure compliance with policies and procedures. Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.

In this role, you will:

You will work with the Hub's clinical team to implement the self-care model and product workflows, implement a structure for ongoing measurement and improvement of hub operations and sales, and ensure compliance with policies and procedures.

• Be responsible for working with the growth team to seek out spaces for new hubs as well as the set-up of these sites.
• Work with the operations and clinical teams to understand population-level data and adjust the evidence-based curriculum.
• Community engagement and mobilization through a multitude of methods
• Work with community-based partners on shared initiatives
• Be able to engage all levels of stakeholders.
• Support marketing and sales initiatives as subject matter expert.
• Review data constantly and provide feedback on improvements or support within expected time frames.
• Be required to use technology for a majority of the work
• Monitors creates and distributes hub/outreach departmental reports for the purpose of analyzing hub/outreach utilization data in order to maximize hub participation for each department.
• Assists in the planning of marketing and outreach efforts for hub participation.
• Recommends, coordinates, and implements changes to the hub/Outreach program.
• Works closely with operations and finance for the procurement of items for the hub to ensure the outreach/hub program runs smoothly.
• Ensuring that all our hubs are functioning effectively with members visiting the hubs.
• Assists in developing techniques for evaluating hub program activities. Recommends revisions for the program. Performs other job-related duties as required.

Skills and Qualifications:

• Bachelor's degree
• Master's Degree (added advantage)
• 3+ years’ experience in community outreach or similar area
• Advanced oral and written communication skills, as well as presentation skills
• Must be comfortable and effective in preparing and making public presentations to differing-sized audiences

Benefits:

• Competitive Salary
• Hybrid working environment to help you combat traffic.
• Generous parental leave
• Stipend for professional development
• Two giftable mDoc enrollments per calendar year
• Wellness events (e.g., exercise club)
• Community volunteering opportunities, plus one day off on your birthday

...and more!